Desktop Support Technician

2 days ago

Queensbury NY, United States Ovation Workplace Services Inc Full time

Job Summary  Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating  systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support.  a) Provide first/second level contact and problem resolution for customer issues.  b) Work with Third Party Vendors to remediate complex AV issues as needed.  c) Provide timely communication on issue status and resolution.  d) Maintain ticket updates for all reported incidents.  e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and  Microsoft Office 2010, Cisco Jabber, another authorized desktop application.  f) Should have basic knowledge of Mac operating system, to support Apple pc users.  g) Install, upgrade, support and troubleshoot for printers, computer hardware.  h) Performs general preventative maintenance tasks on computers, laptops, printers.  i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.  j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.  k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.  l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.  Candidate Required Minimum Qualifications and Skills  a) Bachelor’s Degree or equivalent in Computer Science or related field.  b) CompTIA A+, Microsoft Certified Professional (MCP) or better.  c) Minimum of 18 months years of IT experience.  d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware  installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.  e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,  Windows PC/laptop management via Active Directory.  f) Proven analytical, troubleshooting and problem-solving skills.  g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.  h) Excellent communication relationship-building and internal customer service skills.  i) Adaptable and flexible in a fast-changing industry and work environment. xrczosw j) Willing to work off-hours and weekends when required for projects or emergency support.

  • Desktop Support Technician

    4 days ago

    Queensbury, United States Ovation Workplace Services Inc Full time

    Job Summary Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a...

  • Desktop Support Technician

    3 days ago

    Queensbury, United States Ovation Workplace Services Inc Full time

    Job Summary Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a...

  • Desktop Support Technician

    4 hours ago

    Buffalo, NY, United States Ovation Workplace Services Inc Full time

    Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • Desktop Support Technician

    3 days ago

    Schenectady, NY, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Desktop Support Technician. This is a 03 Months Contract opportunity with long-term potential and is located in Schenectady NY (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93383 Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance...

  • Desktop Support

    2 weeks ago

    Queensbury, New York, United States Wipro Full time $33,000 - $76,000 per year

    Job DescriptionJob Title: Desktop Support - L2Req Id: 101569City: QueensburyState/Province: New YorkPosting Start Date: 10/9/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • Desktop Support Engineer

    4 days ago

    Queensbury, NY, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role: Desktop Support Engineer Location: Queensbury, NY (Onsite) Shift: US General Shift (Mon-Fri) Job Description: Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of...

  • Desktop Support Technician

    2 weeks ago

    Schenectady, NY, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Desktop Support Technician . This is a 03 Months Contract opportunity with long-term potential and is located in Schenectady NY (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:25-93383 Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health...

  • Desktop Support Technician

    2 weeks ago

    Uniondale, NY, United States TDK Full time

    COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's...

  • Desktop Support Technician

    2 days ago

    Uniondale, NY, United States TDK Full time

    COMPANY: Please make an application promptly if you are a good match for this role due to high levels of interest. TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and...

  • Desktop Support Technician

    2 weeks ago

    New York, NY, United States Pride Health Full time

    Hello Job Seekers, Hope you are doing well. I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity. Job Title: Desktop Support Technician Location – Manhattan NY 10065 Shift- Mon-Fri, 9...