Director of Human Resources

Job Type

Full-time

Description

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

We are a human services nonprofit with 360 dedicated professionals and we rely on the support of more than 8,400 volunteers to deliver compassionate care to over 8,000 individuals annually through programs addressing homelessness, substance abuse, mental illness, and domestic violence. We see a community where everyone belongs, everyone has access to the services they need, and homelessness is eradicated.

We value compassion. The response to the suffering of others motivates our desire to help and alleviate suffering. We accept and include everyone. Every person has the right to feel accepted and be included in their communities. We make a difference. The work of Volunteers of America, Utah is carried out with the aim of making a difference in the lives of clients, volunteers, staff and supporters. We value integrity, an uncompromising adherence to honesty and strong moral principles; we act with truth, accuracy, and accountability. We seek to be accountable to our clients and our communities for the work we do and the results we seek to achieve. We have hope. VOA Utah is underpinned by optimism and hope that individuals, families, and communities can be influenced for the better and that change is always possible.

Click here for more information, our Annual Report, and our Impact Report

Position Summary

The Director of Human Resources fosters a positive, inclusive workplace culture aligned with VOA Utah's mission and values. The Director of Human Resources reports to the President & CEO, is a member of the Sr. Team, and supervises a team of 4.

This role oversees all human resources functions, including recruitment, compensation and benefits, policy development, employee relations, performance management, training and HR compliance while supporting managers and employees with compassionate, practical guidance, and clear communication.

Essential Duties

HR Operations & Administration

• Manage daily HR operations, ensuring timely and accurate handling of employee questions, requests, and support needs.
• Oversee HRIS systems and ensure accurate payroll and employee data, and related reports. Tracks relevant metrics.
• Provide compensation and benefit data for budget development and management.
• Collaborate with Finance on compensation strategies and salary benchmarking to ensure market competitiveness and internal equity.
• Attend Board of Director meetings and provide HR presentations and insights as requested.

Talent Acquisition & Management

• Lead, coach, and mentor the HR Team.
• Oversee and support recruiting efforts, including sourcing, screening, interviewing,
• and coordinating hiring for a broad range of agency roles.
• Supervise the administration of employee benefit programs including health, retirement, leave programs, and wellness activities.
• Build relationships with post-secondary institutions.

Employee Relations & Culture

• Offer excellent customer service to staff and managers by responding to questions, addressing concerns/complaints, and conducting investigations as needed.
• Champion a culture of respect, inclusiveness, accountability, trauma-informed practices, and wellness.
• Provide coaching and support to managers on setting employee performance expectations, disciplinary actions, and conflict resolution.

Policy Implementation & Compliance

• Revise and implement HR policies and procedures and ensure agency-wide adherence through communication, training, and hands-on guidance.
• Maintain compliance with federal, state, and local employment laws (FLSA, ADA, OSHA, Workers' Compensation, etc.).

Training & Development Support

• Support the development and implementation of leadership and technical training programs.
• Oversee onboarding and orientation processes to ensure an engaging and effective learning experience.
• Utilize LMS and other tools to support continuous learning for employee growth and organizational capacity.

Requirements

Qualifications

Education & Experience

• Bachelor's degree in human resources, business administration, or related field, plus a minimum of three years in a senior HR role; or an equivalent combination of education, skills and abilities.
• 5-8 years of increasingly responsible HR experience, preferably in a nonprofit or mission-driven organization.
• Experience supervising HR staff preferred.
• Strong working knowledge of employment law, HR operations, and day-to-day HR processes, including hands-on employee relations and recruitment work.

Required Skills and Competencies

• Proficiency in Microsoft Office and HRIS systems (Paylocity preferred).
• Knowledge of employment law and HR best practices.
• Experience with training, onboarding, talent acquisition/recruitment strategy, and compensation and benefits administration.
• LMS utilization for training and development.
• Payroll and employee data management.

Soft Skills

• Strong problem-solving and decision-making capabilities.
• Resilience and ability to perform under pressure, including in crisis management scenarios.
• Cultural awareness and commitment to an inclusive workplace.
• Excellent prioritization and organizational skills, attention to detail, with a commitment to accuracy. Balances multiple projects and meets deadlines.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Excellent verbal and written communication skills including presentation abilities.
• Demonstrate active listening and conflict resolution.
• Demonstrates the principles of teamwork and collaboration, creating a respectful and inclusive environment and contributing to a positive team culture.

Physical Demands

• Work performed primarily in an office environment.
• Requires use of a computer screen for extended periods.
• Occasional travel to local program sites or trainings.
• Must be able to pass background check and pre-employment drug screening.

---