Warranty and Claims Specialist

1 week ago

Dover, OH, United States Kimble Full time

The Warranty and Claims Specialist is the liaison and primary point of contact between the shop managers and the manufacturer for all warranty-related issues and claims.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Knowledge and Skills Required:

  • Previous in a fast-paced office and/or administrative background
  • Previous waste experience, preferred
  • Truck, shop, and heavy equipment knowledge
  • Filing and record management
  • Able to understand and interpret data
  • Organizational skills must be excellent
  • Accomplished user of common PC software, including MS-Word, MS-Excel with the ability to learn and analyze new applications.

Responsibilities and Duties:

  • Act as the point of contact for those who have sent in claims
  • Organize, process, and complete paperwork pertaining to claims
  • Ensure correct filing and storage of paperwork and records
  • Liaise with accounting teams to ensure payment is received for any work commissioned
  • Maintain consistent contact with any engineering or technical teams to schedule work carried out as part of a claim
  • Adjust and resubmit and denied claims to secure payment for the warranty
  • Arrange for delivery of parts or replacement items if a claim requires it
  • Keep an accurate record of ordered warranty parts and organize vendor paperwork
  • Schedule servicing or repair appointments
  • Keep up to date with company news and policies to ensure claims are being assesses correctly

Benefits

  • 401(k) retirement plan with match
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Employee assistance program (EAP)
  • Health care and dependent care spending accounts (FSA)
  • Life insurance and accidental death & dismemberment insurance.
  • Paid time off
  • Referral program
  • Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed

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