Automotive Service Advisor

1 week ago

Dover, OH, United States Zanesville Auto Group Full time
We are a Fast-Growing Import Dealer looking for the Best

At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

There is an enormous potential to earn income and performance-based pay plan.     We have an immediate opening for three candidates    Benefits
  • Health Insurance
  • 401(k)
  • PTO
  • Competitive Pay
  • Life Insurance
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems, order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Perform M.P.I on every customer and internal car
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Prefer experience with auto repair and maintenance
  • A salesperson wanting to move to the next level and be a service advisor would be a plus
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • GMC/Mazda Service Advisor

    2 days ago

    Dover, OH, United States Zanesville Auto Group Full time

    We are a Fast-Growing Import Dealer looking for the Best! At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at the dealership is critical to our success. Our promise is to keep delivering the...

  • GM Service Technician

    4 days ago

    Dover, OH, United States Zanesville Auto Group Full time

    We are a Fast-Growing Domestic and Import Dealer looking for the Best! At Dover Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at the dealership is critical to our success. Our promise is to keep...

  • GM Service Technician

    1 week ago

    Dover, OH, United States Zanesville Auto Group Full time

    We are a Fast-Growing Domestic and Import Dealer looking for the Best! At Dover Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at the dealership is critical to our success. Our promise is to keep...

  • Quick Service Technician

    5 days ago

    Dover, OH, United States Parkway Ford Lincoln CDJR Full time

    We are currently taking resumes to hire a Quicklane Technician  Parkway in Dover, OH, also serving New Philadelphia, OH and Canton, OH is proud to be an automotive leader in our area. Since opening our doors, Parkway has kept a firm commitment to our customers. We are currently taking resumes to hire ASE Certified or Factory trained technicians. Why You'll...

  • Quick Service Technician

    3 days ago

    Dover, OH, United States Parkway Ford Lincoln CDJR Full time

    We are currently taking resumes to hire a Quicklane Technician  Parkway in Dover, OH, also serving New Philadelphia, OH and Canton, OH is proud to be an automotive leader in our area. Since opening our doors, Parkway has kept a firm commitment to our customers. We are currently taking resumes to hire ASE Certified or Factory trained technicians. Why You'll...

  • Quick Service Technician

    11 hours ago

    Dover, OH, United States Parkway Ford Lincoln CDJR Full time

    We are currently taking resumes to hire a Quicklane Technician  Parkway in Dover, OH, also serving New Philadelphia, OH and Canton, OH is proud to be an automotive leader in our area. Since opening our doors, Parkway has kept a firm commitment to our customers. We are currently taking resumes to hire ASE Certified or Factory trained technicians. Why You'll...

  • Master Auto Technician/Mechanic

    1 week ago

    Dover, OH, United States Flynn's Tire Group Full time

    EXPERIENCE REQUIRED (ASEs & 3+ years)Urgently hiring experienced MASTER AUTO TECHNICIAN / MECHANICS - Flynn's Tire and Auto Service is the right place for you! We are a TOP PAYING company. Earning potential is up to $100,000/year depending on your skill level, experience and ASE certifications We offer a COMPREHENSIVE retirement savings plan, medical,...

  • Master Auto Technician/Mechanic

    1 week ago

    Dover, OH, United States Flynn's Tire Group Full time

    EXPERIENCE REQUIRED (ASEs & 3+ years)Urgently hiring experienced MASTER AUTO TECHNICIAN / MECHANICS - Flynn's Tire and Auto Service is the right place for you! We are a TOP PAYING company. Earning potential is up to $100,000/year depending on your skill level, experience and ASE certifications We offer a COMPREHENSIVE retirement savings plan, medical,...

  • Master Auto Technician/Mechanic

    18 hours ago

    Dover, OH, United States Flynn's Tire Group Full time

    EXPERIENCE REQUIRED (ASEs & 3+ years)Urgently hiring experienced MASTER AUTO TECHNICIAN / MECHANICS - Flynn's Tire and Auto Service is the right place for you! We are a TOP PAYING company. Earning potential is up to $100,000/year depending on your skill level, experience and ASE certifications We offer a COMPREHENSIVE retirement savings plan, medical,...

  • Delivery Driver

    4 days ago

    Dover, OH, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...