Technical Support Specialist

5 days ago

Boise, ID, United States Insight Global Full time

Job Summary:

We are seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team. This role is responsible for resolving complex printer-related issues for customers, primarily via phone support. The ideal candidate will have 2-4 years of experience in technical support, with a strong background in troubleshooting hardware and software printer problems and delivering exceptional customer service.

Key Responsibilities:

  • Provide Tier 2 support for printer-related issues escalated from Tier 1 support.
  • Diagnose and resolve hardware, driver, connectivity, and configuration issues across various printer models.
  • Deliver technical assistance to customers via phone, ensuring timely and professional resolution.
  • Document troubleshooting steps and resolutions in the ticketing system.
  • Collaborate with engineering and Tier 3 support teams for unresolved or complex issues.
  • Maintain up-to-date knowledge of printer technologies, firmware updates, and support procedures.
  • Identify recurring issues and contribute to knowledge base articles and support documentation.
  • Ensure customer satisfaction through clear communication and follow-up.

  • Product Support Specialist

    1 week ago

    Boise, ID, United States KISI Full time

    Product Support Specialist As a Product Support Specialist at Kisi, you'll be the first point of contact for our customers and reseller partners when they have questions, issues, or need guidance on our SaaS-plus-hardware security solutions. You'll leverage your technical aptitude, strong communication skills, and customer-first mindset to deliver...

  • Product Support Specialist

    1 week ago

    Boise, ID, United States KISI Full time

    Product Support Specialist As a Product Support Specialist at Kisi, you'll be the first point of contact for our customers and reseller partners when they have questions, issues, or need guidance on our SaaS-plus-hardware security solutions. You'll leverage your technical aptitude, strong communication skills, and customer-first mindset to deliver...

  • Sr. Customer Support Specialist

    4 days ago

    Boise, ID, United States Xylem Full time

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Sr. Customer Support Specialist

    14 hours ago

    Boise, ID, United States Xylem Full time

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Sr. Customer Support Specialist

    12 hours ago

    Boise, ID, United States Xylem Full time

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Technical Records Specialist 2

    4 days ago

    Boise, ID, United States Idaho Division of Human Resources Full time

    Technical Records Specialist 2 Posting Begin Date: 2025/12/05 Posting End Date: 2025/12/21 Category: Natural Resources Sub Category: Water Agency Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 21.04 Maximum Salary: 21.04 Pay Rate Type: Hourly Description State of Idaho Opportunity Applications will be accepted through 4:59 PM MST on...

  • Technical Records Specialist 2

    4 hours ago

    Boise, ID, United States Idaho Division of Human Resources Full time

    Technical Records Specialist 2 Posting Begin Date: 2025/12/05 Posting End Date: 2025/12/21 Category: Natural Resources Sub Category: Water Agency Work Type: Full Time Location: BOISE, ID, United States Minimum Salary: 21.04 Maximum Salary: 21.04 Pay Rate Type: Hourly Description State of Idaho Opportunity Applications will be accepted through 4:59 PM MST on...

  • Technical Records Specialist 2

    7 days ago

    Boise, ID, United States Syntricate Technologies Full time

    Minimum Qualifications Experience: monitoring record systems to identify and correct errors interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs nalyzing information and researching a variety of sources to identify and resolve problems or issues dealing with individuals from...

  • Technical Records Specialist 2

    9 hours ago

    Boise, ID, United States Syntricate Technologies Full time

    Minimum Qualifications Experience: monitoring record systems to identify and correct errors interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs nalyzing information and researching a variety of sources to identify and resolve problems or issues dealing with individuals from...

  • Network Support Specialist

    1 week ago

    Boise, ID, United States Amazon Full time

    At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our...