Licensed Portfolio Community Manager-Melbourne

Position Summary

The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.

Position Functions

Teamwork- Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.

Communication- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings.

Architectural Requests- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.

Facilities Management and Maintenance- Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service.

Vendor Management- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Customer Service- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.

Special Projects- Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

Knowledge and Skills

Working knowledge of federal and state laws governing the operation of community associations.

Good working knowledge of the community's governing document and rules.

Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.

Superior communication, and networking ability.

Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.

Strong organizational and conflict resolution skills.

Computer skills in Windows Suite and Community Association Software.

Minimum Qualifications

1+ years of experience within the community association industry within managing portfolios required.

Must have a valid driver's license and current vehicle liability insurance.

Valid Florida Community Association Manager License

Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.

Benefits will be offered.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule: Monday to Friday

Community Association Management: 1 year (Required)

License/Certification:

LCAM LICENSE (LICENSED COMMUNITY ASSOCIATION MANAGER) (Required)

Requirements

Role and Responsibilities

Empire Management Group is seeking a dynamic and detail-oriented Portfolio Community Association Manager to oversee operations, financials and maintenance of residential communities. The ideal candidate will serve as the primary liaison between homeowners, board members, and vendors, ensuring the community operates efficiently, adheres to its governing documents, and fosters a positive living environment.

• Board Liaison: Collaborate with the association's Board of Directors, providing guidance on policies, procedures and compliance with governing documents and applicable laws.

• Attend Meetings: Prepare Board packets prior to the meeting, to include any relevant information needed. Facilitate Board Meetings as outlined in the contract. Attend meetings with committees and vendors as needed.

• Financial Management: Develop and maintain the annual budget, including monitoring expenses and recommending cost-effective solutions. Oversee assessment collections, handle delinquent accounts and provide regular financial reports to the Board. Approve and process vendor payments.

• Customer Service: Address resident concerns and enforce community rules and regulations professionally and impartially. Communicate updates, announcements and changes via the community's preferred communication style. Maintain accurate records of meetings, correspondence, contracts and community documents.

• Vendor Management: Facilitate effective vendor selection, including solicitation bids, hiring and overseeing performance, ensuring adherence to professional contract management standards.

• Special Projects: Effectively manage the on-time, on budget completion of special projects that meet agreed objectives

Requirements

1. Industry Knowledge: Basic understanding of legal principles and procedures, particularly in the realm of real estate and property law, is preferred.

2. Communication Skills: Excellent written and verbal communication skills, in English and Spanish, to effectively interact with team members, clients, and external parties.

3. Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize workload effectively to meet deadlines.

4. Tech-Savvy: Proficiency in using Microsoft Office suite and varies document management systems for communication purposes.

5. Team Player: Collaborative attitude with a willingness to work closely with team members to achieve common goals.

Qualifications and Education Requirements

• Active Community Association Manager License in good standing

• Driver's license and the ability to attend evening meetings

• Proficiency in verbal and written communication

Work Conditions

• Office & On-Site Work: Splits time between an office (handling administrative and financial tasks) and visiting properties/communities (inspections, meetings, vendor coordination).
• Travel: Frequently drives between multiple properties, communities, and association meetings.
• Moderate Activity: Walking properties, inspecting common areas, climbing stairs, or occasionally lifting files, signs, or small equipment.
• Indoor & Outdoor Conditions: Work may take place in various weather conditions when conducting inspections or supervising maintenance/repairs.