Customer Service Representative

3 days ago

Chicago, IL, United States Timothy Kosmerl Full time
Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company's policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities
  • Update and maintain customer information in the database.
  • Understand the kind of services we offer during the job training.
  • Provide customers with all the information that they require.
  • Keep track of customer accounts by recording their account information and the issues they have reported.
  • Handle customer complaints actively and ensure its resolution on time.
  • Take orders and calculate the charges by processing customers' information.
  • Answer customer questions and maintain healthy relationships with the customers.
  • Review customer accounts for any changes.
  • Resolve customer complaints on time and ensure the quality of services is maintained.
  • Handle change in policies of the company and explain them to the customer.
  • Generate sales leads for our clients.
  • Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
  • Bachelor's degree in any discipline. High School Diploma with relevant experience will also be considered.
  • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
  • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Accede Solutions Inc. Full time

    Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. DUTIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Customer Service Representative

    5 days ago

    Chicago, IL, United States Accede Solutions Inc. Full time

    Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. DUTIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Accede Solutions Inc. Full time

    Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. DUTIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Customer Service Representative

    1 week ago

    Chicago, IL, United States Accede Solutions Inc. Full time

    Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. DUTIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Customer Service Representative

    24 hours ago

    Chicago, IL, United States Accede Solutions Inc. Full time

    Customer Service Representative The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. DUTIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States AlphaGraphics Full time

    Customer Service Representative (CSR) As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    4 days ago

    Chicago, IL, United States Circle K Stores, Inc. Full time

    Store 4706903: 2356 W North Ave, Chicago, Illinois 60647 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...