Customer Service Representative

1 week ago

Chicago, IL, United States Accede Solutions Inc. Full time
Customer Service Representative

The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.

DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system
  • Receives customer complaints
  • Answers questions, and provides information about services
  • Resolves customer inquiries relating to transportation
  • Communicates resolution to customers
  • Clearly and accurately documents issues
  • Maintains a clean and well-organized work area
  • Represents Mobility Options in a professional manner to our service partners, and the community
  • Other duties as required/assigned
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • High school diploma or equivalent, such as GED, required
  • One or more years of Customer Service experience preferred
  • Must be able to work shifts, or flexible work schedules as needed
  • Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes
  • Ability to communicate via telephone with clear speech and a pleasant phone manner.
  • Must possess excellent verbal communication skills
  • Ability to work as a member of a team
  • Must be computer literate and proficient in the use of Microsoft Office
  • Must be able to interact and communicate with diverse clients
  • Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations
  • Must undergo a pre-employment drug test once offered a position
  • Must be willing to undergo a criminal and employment background check once offered a position
  • Travel requirement (as a percent):

  • Customer Service Representative

    3 days ago

    Chicago, IL, United States Timothy Kosmerl Full time

    Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    22 hours ago

    Chicago, IL, United States Timothy Kosmerl Full time

    Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States AlphaGraphics Full time

    Customer Service Representative (CSR) As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    2 weeks ago

    Chicago, IL, United States Clarity Partners, LLC Full time

    Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...

  • Customer Service Representative

    4 days ago

    Chicago, IL, United States Circle K Stores, Inc. Full time

    Store 4706903: 2356 W North Ave, Chicago, Illinois 60647 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    4 days ago

    Chicago, IL, United States Circle K Stores, Inc. Full time

    Store 4706903: 2356 W North Ave, Chicago, Illinois 60647 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Sr Customer Service Representative

    2 days ago

    Chicago, IL, United States Genuine Parts Company Full time

    Senior Customer Service Representative Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops...

  • Sr Customer Service Representative

    3 days ago

    Chicago, IL, United States Genuine Parts Company Full time

    Senior Customer Service Representative Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops...