Convention Services Manager

2 weeks ago

Glen Allen, VA, United States Richmond Marriott Short Pump Full time

Your next destination is here. Build your career at Commonwealth Lodging.

OUR COMPANY CULTURE

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

You'll love working for us because: The People You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with

OUR COMPANY CORE VALUES

Team First, Own It, Relationship Oriented, Professionalism, Integrity.

POSITION OVERVIEW

The Convention Services Manager is responsible for planning, coordinating, and executing all on-site events hosted at the hotel, including conferences, weddings, meetings, banquets, and social functions. This role ensures seamless event delivery, exceptional guest satisfaction, and effective collaboration with internal departments and external vendors.

The hospitality industry operates seven (7) days per week, twenty-four (24) hours per day. As such, regular and reliable attendance, in accordance with company standards, is essential for success in this role.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

  • Minimum 1-2 years of experience in events, catering, or hospitality management
  • Strong organizational and multitasking skills
  • Excellent communication, negotiation, and customer service abilities
  • Proficiency in Microsoft Office
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed
  • High School Graduate or General Education Degree (GED) or Work Equivalent. College degree preferred.

PHYSICAL REQUIREMENTS

  • Fast-paced hotel environment
  • Extended hours during peak event periods
  • Standing and walking for extended periods during events

JOB RESPONSIBILITIES

  • Plan, organize, and manage hotel events once contract is finalized through post-event follow-up
  • Serve as the primary point of contact for clients, understanding their needs and expectations
  • Coordinate event logistics including room setup, catering, audiovisual needs, décor, and timelines
  • Collaborate with sales, catering, banquet, front office, housekeeping, and kitchen teams
  • Prepare and manage Banquet Event Orders (BEOs), diagrams, and final billing.
  • Conduct site inspections and client meetings

BENEFITS

  • Competitive pay based on experience
  • Health, dental, and vision insurance
  • Short-term and Long-term disability
  • Company paid life insurance
  • Paid time off and holiday pay
  • Employee Assistance Program
  • Employee referral bonuses
  • 401(k) retirement plan
  • Tuition reimbursement
  • Travel discounts
  • Opportunities for training, development, and career advancement
  • Incentive bonuses

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