Customer Service Administrator

5 days ago

Glen Allen, VA, United States RemX Full time

We are seeking a Customer Operations & Logistics Specialist to join our Global Customer Operations & Logistics team. This role is primarily on-site in Dallas, working closely with global team members based at our international headquarters. Due to the time difference, flexibility is required to support collaboration across regions.

Key Responsibilities

  • Process and manage sales orders within the ERP system
  • Handle license sales and system locking processes
  • Manage product returns, replacements, and exchanges
  • Review and verify freight and customs invoices
  • Collaborate with third-party logistics providers overseeing warehousing and shipping operations
  • Respond to customer and stakeholder inquiries via phone and email while maintaining the ticketing system
  • Create, maintain, and improve work instructions and process documentation for U.S. Customer Operations
  • Deliver an outstanding customer experience and build strong relationships with internal and external stakeholders
  • Participate in operational and process improvement projects as needed
Qualifications
  • 3+ years of experience in Customer Service, Operations, or Supply Chain, preferably within a global organization
  • Experience working with teams across multiple time zones
  • Familiarity with ERP systems and operational workflows
  • Strong problem-solving skills with a development- and solution-oriented mindset
  • Ability to work independently and manage priorities under pressure
  • Energetic, reliable team player with a proactive, "can-do" attitude
  • Bachelor's degree
  • Ability to work primarily on-site in Dallas

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