Sr Mgr, Cargo Readiness

ID: 566871 Location: Nashville. Tn, US Sr Mgr, Cargo Readiness & Idle Management APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. SUMMARY DESCRIPTION: American President Lines (APL), part of the CMA CGM Group, is the premier U.S. Flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides container transportation through our international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. Through our many years of experience, APL has the knowledge and expertise to help our customers grow their business in an increasingly complex and ever-changing global marketplace. Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. The Senior Manager, Cargo Readiness and Idle Management, is responsible for leading and overseeing the daily operational performance of the Cargo Readiness and Idle Management teams. This leadership role focuses on developing high-performing teams, driving process efficiencies, and cultivating a collaborative, customer-focused culture. The Senior Manager ensures operational objectives are met in alignment with company goals and strategic priorities. This position requires strong cross-functional collaboration with Norfolk Client Solutions, Cargo Flow, Port Operations, and APL Customer Care. The role reports to the Senior Director, Service Delivery. RESPONSIBILITIES: Develop and lead a team culture that embraces change, flexibility, and customer-focused service delivery. Drive process excellence through continual process improvement and standardization initiatives Partner with Human Resources and Labor Relations to support and resolve personnel issues, ensuring proper application of the MEBA Collective Bargaining Agreement. Champions and manages customer issues that require management level problem solving and intervention. Provide ongoing training and education for Support Managers and front-line staff Other duties as assigned QUALIFICATIONS: Required High School Diploma or GED Preferred Bachelor's degree Minimum 5 years industry experience ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: High level of attention to detail. Ability to develop priorities, target levels of performance. Strong presentation, written communication, and interpersonal skills Strong staff development and human resource management skills Strong change management skills Proficient with MS applications (Excel, Outlook, Word and Internet Explorer) Proficient with LARA and NOVA Proven ability to manage teams across multiple locations. Demonstrated ability to work under pressure Skill Sets Management experience Process Management Previous experience working with offshore service centers Come along on CMA CGM's adventure Nearest Major Market: Nashville