Software Technical Support Engineer

We are looking for our new Customer Support Technical Engineer (MFT/B2Bi) to join Axway's family. Are you ready? Join us now

Eligibility: Must be legally authorized to work in the U.S. now and in the future. No visa sponsorship or relocation assistance is available.

We’re looking for a motivated Customer Support Technical Engineer who enjoys solving complex technical issues and working directly with customers. If you’re comfortable in a Linux environment, love troubleshooting, and want to grow your skills in networking, communication protocols, and Axway’s enterprise integration tools, we want to talk to you.

• Provide hands-on troubleshooting, diagnostics, and problem replication for customer issues

• Support application functionality as well as the surrounding environment (OS—especially Linux, database, network, etc.)

• Respond to customer inquiries via phone, email, and web tickets within target SLAs

• Lead customers through issue resolution with clear communication and strong ownership

• Act as a bridge between customers and escalation teams, ensuring issues meet escalation readiness

• Maintain up-to-date knowledge of Axway products

• Document all interactions in CRM

• Participate in beta/sprint support for assigned products

• Occasional travel for onsite troubleshooting

• Participate in after-hours on-call rotation.

• 1–3 years experience in technical support, IT helpdesk, software/application troubleshooting, or similar hands-on technical role

• Strong familiarity with Linux commands, navigation, logs, and environment troubleshooting

• Experience supporting or debugging issues in client–server or enterprise application environments

• Basic proficiency with SQL and database concepts (Oracle experience is a plus)

• Understanding of core internet and communication protocols such as FTP/SFTP, HTTP/HTTPS, SMTP, SSH, SSL/TLS

• Strong analytical thinking and curiosity-driven problem solving

• Excellent communication skills and comfort working directly with customers

• Exposure to programming or scripting languages (Java, Perl, Python, Bash)

• Experience with networking fundamentals, connectivity troubleshooting, and certificates

• Windows server experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

Axway is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

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