Front Desk Specialist

19 hours ago

Albuquerque, NM, United States Vitalant Full time
Description

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by sitting at the front desk of our donor care center, greeting donors and providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule: Monday 9am-5:30pm, Tuesday 7:30am-5:30pm, Wednesday 10:30am-6pm Thursday :8am-4:30pm Friday 7am-3:30pm

Our comprehensive total rewards support you, your family, and your future with:
  • Medical, dental, and vision insurance
  • 401K + 5% company match
  • Tuition assistance up to $5k per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • Paid time off
  • Employee Resource Groups
  • Recognition and perks
As a Donor Relations Specialist, you'll get to:
  • Assist donor services staff by addressing donor questions and monitoring donor wait times.
  • Retain current donors by scheduling their next donation appointment.
  • Educate donors on additional collection techniques to optimize donation opportunities.
  • Administer customer service and marketing survey to donors.
  • Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.
Requirements
  • High School Diploma or GED required
  • One year of customer service experience required

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