Front Desk Agent

1 week ago

Albuquerque, NM, United States Hyatt Place Albuquerque Uptown Full time

Do you wear a constant smile? Are you an outgoing person? If so, Hyatt Place Albuquerque Uptown has a position for you as our Front Desk Agent

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience:
  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.


Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

  • Front Desk Agent

    6 days ago

    Albuquerque, NM, United States Holiday Inn & Suites Albuquerque Airport Full time

    Job Summary Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving...

  • Front Desk Agent

    1 week ago

    Albuquerque, NM, United States Holiday Inn & Suites Albuquerque Airport Full time

    Job Summary Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving...

  • Front Desk Agent

    2 days ago

    Albuquerque, NM, United States Holiday Inn & Suites Albuquerque Airport Full time

    Job Summary Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving...

  • FRONT DESK AGENT

    6 days ago

    Albuquerque, NM, United States Isleta Resort & Casino Full time

    Description Be the welcoming face of Isleta Resort & Casino! We're seeking a Front Desk Agent who thrives on delivering exceptional guest service and creating unforgettable first impressions. In this role, you'll assist guests with check-ins, check-outs, and inquiries about resort services, events, and local attractions-all while maintaining a professional,...

  • FRONT DESK AGENT

    1 week ago

    Albuquerque, NM, United States Isleta Resort & Casino Full time

    Description Be the welcoming face of Isleta Resort & Casino! We're seeking a Front Desk Agent who thrives on delivering exceptional guest service and creating unforgettable first impressions. In this role, you'll assist guests with check-ins, check-outs, and inquiries about resort services, events, and local attractions-all while maintaining a professional,...

  • FRONT DESK AGENT

    4 days ago

    Albuquerque, NM, United States Isleta Resort & Casino Full time

    Description Be the welcoming face of Isleta Resort & Casino! We're seeking a Front Desk Agent who thrives on delivering exceptional guest service and creating unforgettable first impressions. In this role, you'll assist guests with check-ins, check-outs, and inquiries about resort services, events, and local attractions-all while maintaining a professional,...

  • Front Desk Agent/Night Auditor

    6 days ago

    Albuquerque, NM, United States Total Management Systems, Inc. Full time

    The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee...

  • Front Desk Agent/Night Auditor

    4 days ago

    Albuquerque, NM, United States Total Management Systems, Inc. Full time

    The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee...

  • Front Desk Agent/Night Auditor

    1 week ago

    Albuquerque, NM, United States Total Management Systems, Inc. Full time

    The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee...

  • Front Desk Agent-Part Time

    2 days ago

    Albuquerque, NM, United States Hotel 505 Albuquerque Full time

    Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay. Shifts Available: Part Time Mid - 3p-11p, Part-Time...