Business Intelligence Manager- Charlotte, NC

Business Intelligence Manager - Charlotte, NC

Join to apply for the Business Intelligence Manager - Charlotte, NC role at Canteen North America

Location: Charlotte, NC

Salary: 85,000.00 - 100,000.00

Job Type: Full-time

Reports to: BI Leadership

Job Summary

The Manager of Business Intelligence empowers teams and clients to engage with data through intuitive, insight-driven tools and processes. Acting as both a strategic product owner and delivery leader, this role operationalizes the BI strategy by bridging business needs with technical execution and managing BI initiatives across their full lifecycle. The position drives cross-functional collaboration to ensure solutions are aligned with organizational goals, effectively adopted, and deliver measurable insights that enhance decision-making and business performance.

Key Responsibilities

• Product Ownership & Alignment: Serve as the primary liaison between business stakeholders and technical teams to translate strategic goals into actionable BI solutions
• Lead initiatives from intake through delivery, ensuring clarity and alignment
• Collaborate with users and partners to design scalable tools that promote data-informed decisions, drive innovation, and enhance client experiences

• Project Management & Delivery: Plan, organize, and manage BI projects using Agile methodologies
• Maintain project visibility through milestone tracking and proactive communication
• Coordinate across teams to ensure transparency, accountability, and timely delivery

• Enablement & Adoption: Lead scalable onboarding programs for internal and client teams
• Ensure readiness and adoption through structured launch processes and feedback loops

• Training & Engagement: Develop and deliver training programs to strengthen data literacy and empower teams to leverage BI tools confidently
• Promote self-service analytics and foster a culture of data-driven decision-making

• System Support & Documentation: Provide first-line support for troubleshooting BI systems and tools
• Develop and maintain user-friendly documentation and self-service resources

• Performance & Insights: Monitor usage and adoption metrics to assess ROI of BI tools and initiatives
• Deliver actionable insights and support strategic direction in partnership with BI leadership

Qualifications Required

• 35 years in BI, analytics, or related fields, ideally in client-facing or project leadership roles
• Bachelors degree in Computer Science, IT, Business Analytics, or related field
• Proven ability to lead cross-functional teams and drive results
• Proficient in business intelligence and data visualization platforms such as Power BI and Tableau
• Strong communication skills with a proven ability to build trusted relationships
• Experience managing projects with strategic alignment and timely execution
• Skilled in training and enablement to drive adoption
• Highly organized, detail-oriented, and dependable

Preferred

• Working knowledge of SQL, Snowflake, or similar data warehouse technologies
• Experience applying Agile principles to BI initiatives
• Industry experience in food services or hospitality, with familiarity in operational KPIs and analytics use cases

Benefits and Notices

Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer benefits including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, and more. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts. Associates may be eligible for paid or unpaid time off benefits in accordance with applicable laws. For positions in Maryland, Washington State, or remote work, additional information on benefits is available.

About Compass Group: Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.

Req ID: 1477049

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