Business Intelligence Manager- Charlotte, NC

Canteen

Salary: 85,000.00- 100,000.00

Location: Charlotte, NC

*Internal Employee Referral Bonus Available

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Location: Charlotte, NC Corporate Office

Reports to: BI Leadership

Manager of Business Intelligence

The Manager of Business Intelligence empowers teams and clients to engage with data through intuitive, insight-driven tools and processes. Acting as both a strategic product owner and delivery leader, this role operationalizes the BI strategy by bridging business needs with technical execution and managing BI initiatives across their full lifecycle. The position drives cross-functional collaboration to ensure solutions are aligned with organizational goals, effectively adopted, and deliver measurable insights that enhance decision-making and business performance.

Key Responsibilities

Product Ownership & Alignment

• Serve as the primary liaison between business stakeholders and technical teams to translate strategic goals into actionable BI solutions

• Lead initiatives from intake through delivery, ensuring clarity and alignment

• Collaborate with users and partners to design scalable tools that promote data-informed decisions, drive innovation, and enhance client experiences

Project Management & Delivery

• Plan, organize, and manage BI projects using Agile methodologies

• Maintain project visibility through milestone tracking and proactive communication

• Coordinate across teams to ensure transparency, accountability, and timely delivery

Enablement & Adoption

• Lead scalable onboarding programs for internal and client teams

• Ensure readiness and adoption through structured launch processes and feedback loops

Training & Engagement

• Develop and deliver training programs to strengthen data literacy and empower teams to leverage BI tools confidently

• Promote self-service analytics and foster a culture of data-driven decision-making

System Support & Documentation

• Provide first-line support for troubleshooting BI systems and tools

• Develop and maintain user-friendly documentation and self-service resources

Performance & Insights

• Monitor usage and adoption metrics to assess ROI of BI tools and initiatives

• Deliver actionable insights and support strategic direction in partnership with BI leadership

Qualifications

Required

• 3-5 years in BI, analytics, or related fields, ideally in client-facing or project leadership roles

• Bachelor's degree in Computer Science, IT, Business Analytics, or related field

• Proven ability to lead cross-functional teams and drive results

• Proficient in business intelligence and data visualization platforms such as Power BI and Tableau

• Strong communication skills with a proven ability to build trusted relationships

• Experience managing projects with strategic alignment and timely execution

• Skilled in training and enablement to drive adoption

• Highly organized, detail-oriented, and dependable

Preferred

• Working knowledge of SQL, Snowflake, or similar data warehouse technologies

• Experience applying Agile principles to BI initiatives

• Industry experience in food services or hospitality, with familiarity in operational KPIs and analytics use cases

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for information on additional company-provided time off benefits.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1477049

Canteen