Senior ServiceNow ITOM and ITAM Technical Consultant

1 week ago

Dallas, TX, United States Tachyon Technologies Full time
Job Description:

The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

Key responsibilities:

  • Refine stories
  • Collaborate with business consultants to align technical work with process goals
  • Provide technical oversight and guidance to the implementation team
  • Ensure adherence to ServiceNow platform standards and customer security policies
  • Participate in Agile ceremonies and support sprint deliverables
  • Provide advisory support
  • Troubleshoot issues and support UAT and go-live activities
  • Deliver documentation and support knowledge transfer
  • Partner with the team to resolve UAT findings
  • Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization's use of the system
  • Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps
  • Maintain existing and develop additions to the service catalog and related workflows
  • Implement software solutions using ServiceNow tools and best practices
  • Assist in building workflows and writing automated scripts
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.
  • Load, manipulate and maintain data between ServiceNow and other systems.
  • ServiceNow ITOM and ITAM Asset Management
  • Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro
  • Demo CMDB Health and Service Map solutions
  • Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)
  • Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection
  • Create and utilize reports and dashboards to demonstrate current and historical usage
  • Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors
  • Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation
  • Assist with data loads, including stockroom creation
Professional Skills:
  • 4+ years experience working as a fulfiller on ServiceNow
  • Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM
  • Advanced skill in configuring and supporting ServiceNow
  • Experience implementing ServiceNow Discovery and Service Mapping
  • ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience
  • Strong ITIL methodology competency
  • Ability to work remotely and largely unsupervised
  • Experience producing and delivering written requirements and creating and maintaining technical documentation
  • Experience producing and executing test scripts and test plans
  • Ability to work on multiple priorities and/or projects simultaneously
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Problem solving ability
  • Strong team player with ability to build positive and collaborative relationships within the organization
  • Willingness to develop professionally and eager to learn


Skills:

ITOM,ITAM

  • ServiceNow Developer

    1 week ago

    Dallas, TX, United States Purple Drive Full time

    Position: ServiceNow Developer / Administrator Location: Dallas, TX (Onsite) Experience: 8-10 Years (Preferred) Employment Type: Contract Job Description: We are seeking an experienced ServiceNow Developer and Administrator skilled in ITOM, ITAM (HAM & SAM), ITSM, and Integrations to join our Dallas-based team. The ideal candidate will play a key role in...

  • ServiceNow Administrator/Developer

    1 week ago

    Dallas, TX, United States Talent Space Full time

    Job Opportunity in Irving, TX Talent Space is seeking a dedicated professional for a full-time position with a Datacenter client located in Irving, TX. This role offers the opportunity to work 100% onsite in Dallas, TX, providing a dynamic environment for professional growth and development. Major Responsibilities The successful candidate will be responsible...

  • Senior Technical Consultant

    12 hours ago

    Dallas, TX, United States ServiceNow Full time

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly...

  • ServiceNow Tech Lead

    5 days ago

    Dallas, TX, United States forhyre.com Full time

    We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications:12+ years'...

  • ServiceNow CMDB Engineer

    6 days ago

    Dallas, TX, United States Veritas Search Group Full time

    This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is on-site. The ServiceNow CMDB Engineer will be part of an enterprise IT team in a fast-paced, dynamic environment. This role focuses on the design, implementation, and maintenance of the Configuration...

  • Associate Principal, ServiceNow

    11 hours ago

    Dallas, TX, United States Selby Jennings Full time

    Job Details What You'll Do As a Software Engineer, you will be a key contributor on the ServiceNow team, responsible for planning, executing, and operating the enterprise technology platforms maintained by the firm. The ServiceNow team seeks someone who can actively participate in all phases of the Technology Delivery process. You will collaborate with team...

  • ServiceNow Solution Architect

    13 hours ago

    Dallas, TX, United States Abode Techzone LLC Full time

    Job Title: ServiceNow Solution Architect Location: Dallas, TX (ONSITE) Job Type: Full-Time (FTE) Open for H1B Transfer Position Overview: We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our team in Dallas, TX. The ideal candidate will lead the design, development, and implementation of ServiceNow platform...

  • Director, ServiceNow

    12 hours ago

    Dallas, TX, United States KPMG Full time

    The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a...

  • Director, ServiceNow

    22 hours ago

    Dallas, TX, United States KPMG Full time

    The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a...

  • Associate Principal, Software Engineering

    1 week ago

    Dallas, TX, United States The Options Clearing Corporation Full time

    What You'll Do: The Software Engineer will be a leading contributor on the ServiceNow team to plan, execute, and operate the Enterprise technology platforms we maintain. The ServiceNow team is looking for someone who can pitch in through all phases of the Technology Delivery process. The Software Engineer will collaborate with others through education of...