ServiceNow Administrator/Developer

7 days ago

Dallas, TX, United States Talent Space Full time
Job Opportunity in Irving, TX

Talent Space is seeking a dedicated professional for a full-time position with a Datacenter client located in Irving, TX. This role offers the opportunity to work 100% onsite in Dallas, TX, providing a dynamic environment for professional growth and development.

Major Responsibilities

The successful candidate will be responsible for a variety of tasks, primarily functioning as upper tier support through all phases of the project and hardware lifecycle. Key responsibilities include:
  • Participating in architecture reviews with IT groups to ensure supportability requirements and standards are followed.
  • Developing new standards to maintain or improve system stability and scalability, with considerations for sustainability and future-proof design.
  • Researching and recommending innovative, automated approaches for systems and system administration tasks.
  • Designing, implementing, and maintaining the CMDB data model to align with the business's IT infrastructure and the Common Service Data Model (CSDM).
  • Developing and enforcing governance policies to ensure the accuracy and health of CMDB data.
  • Configuring and maintaining integrations with external systems to ensure data accuracy in CMDB, ITOM, and ITAM.
  • Creating and maintaining CMDB health dashboards and reports for actionable insights.
  • Collaborating with stakeholders to define CI class structures, attributes, and relationships in alignment with CSDM standards.
  • Supporting ITOM-specific process definition, re-engineering, and improvement efforts.
  • Mentoring junior network administrators and engineers in various aspects of systems design and operations.
  • Performing other duties and responsibilities as assigned.
Required Qualifications
  • Bachelor's degree in a technical major such as engineering or computer science, or equivalent education and applicable work experience.
  • Strong Subject Matter Expert (SME) experience in implementing ServiceNow ITOM, CMDB, and CSDM modules.
  • Strong understanding of CMDB concepts, data modeling, and the CSDM framework.
  • Strong stakeholder management, planning, and organizational skills.
  • Advanced functional knowledge and experience in the healthcare domain.
  • Hands-on experience in ITIL, especially in the configuration management domain.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to work evenings and weekends as needed.
  • Self-motivated, reliable, and capable of working independently as well as part of a team.
Preferred Qualifications
  • Certified ServiceNow Administrator (CSA).
  • ServiceNow CIS - ITSM.
  • ServiceNow CIS - any ITOM module.
  • ITIL v4.

This role offers a unique opportunity to work in a vibrant city like Irving, TX, with the added advantage of being part of a team in Dallas, TX. If you have the expertise and are ready to take on this exciting challenge, we encourage you to apply.

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