Human Resources Operations Specialist

Food For The Poor, one of the nation's largest international relief and development organizations, does much more than feed millions of the hungry poor primarily in 17 countries of the Caribbean and Latin America. This interdenominational Christian ministry provides emergency relief assistance, clean water, medicines, educational materials, homes, support for orphans and the elders, skills training and micro-enterprise development assistance.

"Join us in our mission to serve the poorest of the poor".

Position Overview:

The HR Operations Specialist plays a key multi-dimensional role in ensuring the smooth functioning of HR processes, systems, and team members' experiences within FFTP. Strong knowledge of HRIS PAYCOM implementation and maintenance of modules like ATS, Payroll, Performance Management and Benefits is a MUST.

This role requires PAYCOM HRIS administration and maintenance, benefits coordination, new hire onboarding, HR process management, payroll review, and employee engagement initiatives. Acting as a vital link between team members, HR leadership, and internal systems, this role ensures that HR operations remain efficient, compliant, and employee focused.

In addition to managing HR technology and data accuracy, the HR Operations Specialist is responsible for conducting New Hire Orientation and facilitating onboarding, ensuring that new employees have a seamless and engaging introduction to the organization. This role also supports internal team member communication mechanisms, helping to keep employees informed about HR policies, company initiatives, and engagement programs.

With strong attention to detail, technical expertise, and a passion for employee experience, this role contributes to enhancing HR operational efficiency, improving employee engagement, and driving compliance across HR functions. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to continuous improvement in HR operations.

Success in this role requires strong communication skills, the ability to effectively interact with team members at all levels, and a commitment to maintaining confidentiality and demonstrating integrity in all HR-related matters. As part of a Christian faith-based organization, this individual should be able to work in alignment with the organization's mission, values, and culture while ensuring HR practices are inclusive, supportive, and reflective of the organization's guiding principles.

With a high level of professionalism, discretion, and ethical responsibility, this role contributes to enhancing HR operational efficiency, improving employee engagement, and driving compliance across HR functions. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to continuous improvement in HR operations while upholding the organization's faith-driven mission and values.

Key Responsibilities:

HRIS Administration (35%)

• Maintain, update, and optimize HRIS system (Paycom), ensuring data accuracy and system efficiency.
• Generate reports and dashboards for HR metrics, compliance, and leadership review.
• Provide technical support and training to team members and managers on HRIS functionalities.
• Support system upgrades, integrations, and troubleshooting with IT as needed.

New Hire Orientation & Onboarding (15%)

• Conduct and facilitate New Hire Orientation, ensuring a positive onboarding experience.
• Manage and oversee the employee onboarding process, ensuring all required paperwork, system access, and compliance documentation are completed.
• Coordinate with hiring managers to ensure new team members receive proper training and integration into their roles.
• Maintain and enhance onboarding materials to reflect FFTP culture, policies, and processes.

HR Process Administration (15%)

• Assist in developing, documenting, and optimizing HR processes and workflows.
• Ensure compliance with HR policies and regulations in process execution.
• Partner with HR leadership to improve operational efficiencies.

Benefits Coordination (15%)

• Support benefits enrollment, changes, and administration.
• Act as the primary contact for employee benefits inquiries, liaising with vendors when needed.
• Ensure compliance with benefits policies and regulations, including ACA reporting.
• Monthly invoice processing and reconciliation.

Employee Communication & Engagement (10%)

• Maintain and update internal HR communication mechanisms, including employee newsletters, HR portals, and organization-wide announcements.
• Collaborate with HR leadership to enhance engagement initiatives, employee recognition programs, and company culture-building efforts.
• Manage and update FAQs, guides, and other HR-related content for team members.

Event Coordination (10%)

• Organize and support HR events, including wellness programs, employee appreciation activities, and seminar/training sessions.
• Manage event logistics, budgeting, and vendor coordination.

Payroll Review (10%)

• Review payroll data for accuracy and compliance before final processing.
• Assist team members with payroll-related inquiries.
• Collaborate with payroll teams to resolve discrepancies and improve processes.

Qualifications & Experience:

• Education & Experience:
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 3-5 years of experience in HR operations, HRIS administration, benefits coordination, or generalist.
• Experience facilitating New Hire Orientation and onboarding processes.

Technical & HR Skills:

• Strong knowledge of HRIS platforms (Paycom) is required.
• Familiarity with HR compliance, payroll processes, and benefits administration.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HR reporting tools.
• Ability to analyze and improve HR workflows and processes.
• Communication & Integrity:
• Strong written and verbal communication skills with the ability to engage effectively at all organizational levels.
• High level of professionalism, integrity, and discretion, with a commitment to maintaining confidentiality in all HR matters.
• Ability to handle sensitive employee information with care and compliance.
• Cultural & Organizational Fit:
• Ability to work within and align with the mission and values of a Christian faith-based organization.
• Demonstrated commitment to ethical HR practices and a people-first approach.
• Comfort working in an environment where faith and organizational values play a central role.
• Additional Skills & Attributes:
• Strong team player with ability to collaborate effectively across the organization.
• Detail-oriented and organized, with strong multi-tasking abilities.
• A proactive, problem-solving mindset with the ability to identify and implement HR operational improvements.
• Ability to work and make decisions independently.