Volunteer Services Administrator

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today

Summary Statement

The Volunteer Services Administrator will serve as the AmeriCorps Program Officer, overseeing the administration and management of the AmeriCorps federal grant program. In this role, you will coordinate with a wide range of external stakeholders-including local, state, and federal agencies; volunteer management professionals; and service organizations-to ensure effective program implementation.

Key responsibilities include full-cycle program management, from planning and organizing to execution and evaluation. You will provide guidance and technical assistance to subgrantees, support grant-making processes, manage operational logistics, and monitor program outcomes to ensure compliance and impact.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Recruits, interviews and selects volunteers. Assigns volunteers to a variety of settings.
• Schedules interviews with agencies and completes follow-up. Serves as a liaison between volunteers and agency staff to promote acceptance of volunteers' role.
• Assesses the need for volunteers within an agency through consultation with agency; explains the concepts and potentials for utilization of volunteer resources.
• Develops and implements recruitment plans in the community through group contracts, media and individual contracts; prepares recruitment materials.
• Confers with professional staff from departments or agencies to assign volunteers to specific areas.
• Promotes volunteerism through participation in community-wide events, contact with local media and membership in professional organizations.
• Develops and conducts orientation and training.
• Develops and implements recognition plans to promote the efforts of volunteers in public and private organizations.
• Maintains records and reports.

Job Requirements

JOB REQUIREMENTS for Volunteer Services Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in volunteer recruitment.
2. Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months experience in planning, developing, implementing and evaluating programs.
5. Six months experience in narrative report writing.
6. Six months experience in supervising volunteer groups.
7. Knowledge of grant writing.
8. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework after the probationary period, as according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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