Owner Services Coordinator
1 day ago
Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet's elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft.
The Owner Services Coordinator serves as a primary point of contact for aircraft owners and passengers, delivering exceptional service while providing expert guidance on trip planning, schedule changes, upgrades, and operational considerations. This role requires a blend of high-touch customer service, technical aviation understanding, and the ability to manage complex, time-sensitive requests with professionalism and accuracy. The Coordinator will also support concierge operations by welcoming guests on-site and ensuring a seamless, elevated experience from arrival to departure.
Schedule: Friday - Sunday: 6am - 6 pm (flexibility to do a later 12 hour shift if preferred)
Duties/Responsibilities:
- Serve as the frontline liaison for owners, providing attentive, personalized service and building strong professional relationships.
- Listen actively to owner needs and concerns; recommend solutions and guide them through upgrades, downgrades, operational changes, and service options.
- Monitor trip itineraries, aircraft movements, and schedule adjustments to ensure accurate communication and service delivery.
- Collaborate with dispatch, crew services, maintenance, and leadership teams to resolve owner issues and support operational efficiency.
- Maintain expert-level understanding of the company's fleet, operational capabilities, trip feasibility, and aviation regulations relevant to owner interactions.
- Handle time-sensitive requests with sound judgment, prioritization, and a calm, solutions-focused approach.
- Assist with concierge functions, including greeting passengers, coordinating onsite needs, and supporting the overall guest experience.
- Document interactions, requests, and service outcomes with accuracy to ensure seamless handoff across departments.
- Uphold company standards of professionalism, confidentiality, and client service at all times.
- Performs other related duties as assigned.
- Strong customer service background, ideally supporting high-net-worth clients or in a hospitality or aviation environment.
- Prior experience in aviation, FBO operations, dispatch, or flight coordination strongly preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to remain composed and decisive in fast-paced, dynamic environments.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in aviation-related software systems (or ability to quickly learn).
- Professional presence and comfort interacting with clients in person and over the phone.
- Associates or Bachelor's degree in Business Administration, Aviation Management, or a related field preferred.
- 1-2 years prior aviation experience mandatory.
Physical Requirements:
Prolonged periods of sitting, predominately in an office environment.
Must be able to lift up to 20 pounds at times.
Travel less than 10%.
Friday - Sunday: 6am - 6 pm (flexibility to do a later 12 hour shift if preferred)
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