Global Security Operations Center Analyst
1 week ago
Job Location: Marlborough, MA (Onsite)
Job Duration: 12 Months (possibility of extension)
Shift: 3rd shift, Sunday - Thursday, 12:00am - 8:00am., with an ability to work additional days/hours as business requires.
Payrate: $34.20/hr. on w2
Possible temp to hire for right individual, and if budget allows.
Job Summary:
- In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents.
- You will utilize software and social media programs to recognize incidents that may place the company's sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.
- With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics.
- Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
- Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
- Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
- Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders.
- Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
- Receive calls for help/assistance from employees worldwide and respond appropriately.
- Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
- Monitor access control and CCTV systems for alarms and coordinate appropriate response.
- Draft and send emergency mass notifications and other crisis communications.
- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
- Bachelor's degree preferred and or equivalent related work experience.
- 3+ years' experience in security, law enforcement, military, or related field, with customer service experience.
- Previous experience working in a client or control room environment.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to stay calm during stressful situations.
- Knowledge of Microsoft Office suite software programs.
- Familiar with Windows-based client Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
- Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software.
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