Supervisor, Training Custom Pharmacy Solutions

Overview

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team

The Supervisor, Training Custom Pharmacy Solutions role plays a pivotal role in overseeing the daily operations of the Training team and ensuring high-quality instructional delivery within the organization. This position is responsible for coordinating training activities, assessing learning needs, designing and preparing training materials, and monitoring performance metrics to support business objectives. Partner with cross-functional teams to drive process improvements and respond to evolving training requirements. Additional duties include leading new client implementations, and upholding compliance with company policies and industry regulations. This role requires experience in training facilitation, a strong foundation in adult learning principles, and a proven track record of supervisory leadership. Integrity, teamwork, and a commitment to organizational values are essential qualities for success in this role.

Onsite role based out of our Lakeland, Florida location

Responsibilities

• Lead and coordinate daily activities of the Training team and Subject Matter Expert partners.
• Identify training needs and recommend impactful solutions.
• Design engaging training materials and collaborate with client-facing teams.
• Coach, motivate, and evaluate Trainer and Trainee performance; address performance issues proactively.
• Incorporate dynamic learning practices and drive quality instructional delivery.
• Partner cross-functionally to support process improvements and performance initiatives.
• Track and analyze Key Performance Indicators (KPIs) to drive results and continuous improvement.
• Prepare reports and audit compliance with SOPs.
• Communicate updates and ensure teams are informed of changes, policies, and new programs.
• Uphold confidentiality and promote teamwork, embodying the core CHART values in all trainees through daily interactions, guidance, and example-setting during work assignments.
• Lead new client training initiatives from needs analysis through launch.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

• Bachelor's Degree in related field preferred, or equivalent combination of education and experience
• Three (3) years of work experience in related field and/or highly regulated environment
• Two (2) years of demonstrated supervisory experience
• Experience facilitating training, knowledge of adult learning principles, and curriculum planning & development
• Experience using Articulate or similar content authoring tools strongly preferred
• Pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office experience strongly preferred
• Quality monitoring/coaching experience in a customer service environment
• Project management experience
• Experience with HIPAA, PDMA, cGMP adverse events

KNOWLEDGE, SKILLS & ABILITIES:
• Service oriented, focused on patient and partner needs
• Strong time management skills for self and team
• Excellent verbal, written, and interpersonal skills
• Effective analytical, problem-solving, and organizational abilities
• Initiative and commitment to team goals
• Ability to prioritize under pressure and adapt to change
• Strong computer and basic math skills
• Proficient in using metrics to improve performance

PHYSICAL REQUIREMENTS:
• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Noise and/or vibrations exposure
• Reaching (overhead), handling, and feeling with hands and arms
• Stand and sit for prolonged periods of time
• Occasionally stoop, kneel and crouch

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health determined a set of values to drive decision making and behavior and to create a positive and professional culture. These values are exemplified by the acronym CHART (Caring, Honesty, Accountability, Respect, and Trust). All Contributors at Knipper Health are expected display the values and meaning of CHART by their action and behavior.

---