Resident Advocate

7 days ago

Dallas, TX, United States The Family Place Full time
Job Details

Job Location
Dallas, TX

Position Type
Part Time

Education Level
4 Year Degree

Job Category
Nonprofit - Social Services

Description

  • Provide emotional support to shelter guests, demonstrating sensitivity and offering non-judgmental, tactful assistance to individuals in crisis.
  • Collaborate with case managers on services to clients via documentation, email, and/or verbal communication.
  • Intervene in crisis situations using approved methods to promote the safety and well-being of all residents.
  • Communicate with supervisors and designated case management staff regarding pertinent client issues.
  • Participate in system data collection accurately, completely, and timely, and complete ITS forms as required.
  • Conduct client intakes, including reviewing shelter policies, providing tours of the facility, completing intake paperwork, and supplying necessary personal items.
  • Monitor supplies such as bedding, towels, and pillows; prepare rooms for new clients.
  • Transport clients in company vehicles to and from appointments, meetings, or hospitals.
  • Maintain the safety and cleanliness of the facility.
  • Conduct client exit interviews as needed.
  • Monitor interns and volunteers, providing guidance and support.
  • Prepare light meals and assist with meal service.
  • Perform other job-related duties as assigned.
Qualifications

Required Qualifications:
  • Bachelor's Degree in psychology, social work, sociology, or a similar field with six months of experience in a residential facility, shelter, or similar environment.
  • OR an Associate's Degree with an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Knowledge, Skills, and Abilities:
  • Knowledge of domestic violence and client trauma.
  • Familiarity with basic food preparation.
  • Proficiency in Microsoft Office applications.
  • Strong skills in verbal de-escalation and crisis management.
  • Ability to meet the physical requirements of CPR training and maintain certifications in CPR and First Aid.
  • Strong communication skills in both written and verbal formats.
  • Sensitivity to the language, economic, and cultural needs of clients.
  • Ability to travel to offsite locations and attend offsite meetings and events.
  • Commitment to maintaining professional boundaries with clients and protecting client confidentiality.
Required Licenses and Certifications:
  • Valid Texas Driver's License with a clear driving record.
  • CPR certification.
Working Environment:
  • Duties are primarily performed in a seated position, with occasional standing or walking.
  • Limited physical effort is required, with tasks involving lifting and carrying objects weighing less than 25 lbs.
  • Work is conducted in an office environment, but may also involve other locations.
  • Flexibility to work some weekends, evenings, and overnight hours as needed.

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