Microsoft Dynamics 365 CRM Technical

3 days ago

Houston, DE, United States CData Software Full time

Role requires a strong background in application development, troubleshooting, maintenance and support, with expertise in Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules), Kingsway Soft, SSIS.Key Responsibilities:Provide ongoing support and maintenance for Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules) applications.• Level 2 and Level 3 support• Problem Management, Incident Management• Change Request• Troubleshoot issues and identify root causes. • Conduct root cause analysis and implement solutions to prevent recurrence. • Collaborate with business stakeholders to analyze requirements and develop enhancements to the Dynamics 365 platform.• Break-Fix • API development and updating existing ones in D365• Conduct troubleshooting and resolve issues related to Dynamics 365, integrations (Docu Sign), SSIS, Kingsway soft• Collaborate with cross-functional teams (IT, business units, external vendors) to gather and validate technical requirements.• Service Request / Service Tasks• Preventive Maintenance• Adaptive Maintenance• Problem management• Configuration management• Collaborate with other solution partners to keep D365 application running as expected.• Stay up to date with new features and best practices in Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules).Requirements:• 5+ years of experience in supporting and developing applications in Microsoft Dynamics 365 (Sales, Marketing, Omni Channel Virtual Agent, Customer Voice, Custom Modules).• Strong knowledge in Customization, Configuration of D365 CRM• Knowledge in XRM tool box, Java Script• Ready to work in Shifts• Hands-on experience with Kingsway Soft with SSIS • Knowledge Azure Data Factory• Managing Azure Devops Pipelines• Understanding of software development lifecycle (SDLC) and Agile methodologies.• Strong problem-solving skills and the ability to handle multiple tasks and deadlines.• Excellent communication skills to work effectively with business users and technical teams.• Experience with other Dynamics 365 modules.• Certification in Microsoft Dynamics 365 or related technologies.• Knowledge of Azure Data Services, Power BI, or other cloud platforms is a plus

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