Solution Support Engineer

2 weeks ago

Milpitas, CA, United States E-Solutions Full time
Position Title: Solution Support Engineer
Job Location: Milpitas, CA
Remote/Onsite: Onsite
Benefits: Medical,Dental,Vision, 4O1Kplan, PTO
Job Type:Full Time/Contract
Duration: Long term Project
No. of positions: 01
Hiring Timeline: 2,3 weeks

Job Description:
MUST HAVE:
  • C programming
  • JTAG debugging experience
  • Wired and wireless communication protocol knowledge
  • 70% SW and 30% HW debugging expected
  • Firmware knowledge with drivers and bring up experience.

Essential Responsibilities
• Provide technical support for embedded solutions to customers and internal teams.
• Assist field engineers and sales teams with pre-sales and post-sales technical queries.
• Diagnosing and resolving issues related to Power, Connectivity, and Microcontrollers based solutions.
• Conduct on-site visits for support requests and troubleshooting.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Document solutions and share best practices for recurring technical challenges.

Required Skills & Qualifications:
• Strong knowledge of Power systems (power management, power supply design)
• Connectivity protocols (wired and wireless communication standards)
• Microcontrollers (architecture, programming, debugging)
• Ability to analyze and solve complex technical problems quickly.
• Excellent communication skills for customer interaction.
• Passion for problem-solving and supporting technical teams.
• Willingness to travel for on-site support as needed.
Education & Experience Requirements:
Bachelor's

"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

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