Resident Services Coordinator ROSS FSS

Resident Services Coordinator ROSS FSS

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Resident Services Coordinator ROSS FSS

Salary

$52,020.00 - $58,685.00 Annually

Location

701 South Sixth Street, TN

Job Type

Full-Time Grant Funded

Job Number

MDHA 08141

Department

MDHA

Opening Date

11/25/2025

Closing Date

12/6/2025 11:59 PM Central

• Description

• Benefits

Position Description

Position Open: November 21, 2025

Position Closing Date: December 6, 2025

JOB ANNOUNCEMENT

Position: RS ROSS FSS Coordinator

Salary: $52,020-$58,685

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $185 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

The RS ROSS Family Self-Sufficiency (FSS) program will assist residents in improving the overall quality of life being assisted through ROSS FSS initiatives.

Typical Duties

Recruiting and Selecting Program Participants

• Recruit, screen, and qualify participants.

• Host quarterly FSS enrollment sessions to identify new program participants.

Program Management

• Interview FSS participants to assess their needs, develop an individual plan, and initiate a contract of participation for the ROSS FSS program.

• Maintain case files for the FSS program participants, conduct interim and annual re-examinations.

• Work with ROSS FSS home ownership partners to develop strategic evidence-based programming that includes innovative training to increase home ownership opportunities and facilitate homeownership achievement.

• Complete grant reports, internal reports, and action plans as needed.

• Carefully track spending and monitor grant budgets as well as internal budgets.

• Coordinate with partners to produce resident training, workshops, and activities that facilitate economic self-sufficiency, enhanced employment marketability, and personal growth

• Collect data independently or from partners to analyze and measure program effectiveness and impact.

• Provide general customer service to all MDHA Resident Services' clients to include information, referrals, and emergency referrals.

Partnership Engagement

• Recruit and maintain positive, effective, and impactful relationships with new and existing partners representing residents, service providers, community-based organizations, nonprofits, government organizations, and other relevant community stakeholders.

• Conduct Partner Meetings.

Minimum Qualifications

Bachelor's degree in social sciences, community development, nonprofit administration, or

similar degree, and three (3) years of experience managing a self-sufficiency grant.

Preferred Experience, Knowledge, Skills, and Abilities

• Interpersonal Skills

Ability to establish and maintain effective working relationships with public and private

entities. Ability to communicate effectively with the residents of MDHA, the Board of

Commissioners, and departments and agencies of Metro Government. Speak

effectively in public to small or large groups. Excellent group facilitation skills. Work

collaboratively with service providers, community-based organizations, nonprofits,

government organizations, and other relevant community stakeholders

Technical Expertise

Knowledge of federal, state, and local laws and regulations, FSS programs, and practices.

Detail-oriented; ability to analytically solve problems, make sound judgments, and

exercise good decision-making ability to perform short and long-range planning.

Resilience

Willingness, mental and physical ability to perform the duties involved in this

classification. The ability to perform work with or without accommodation requires the

ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing;

and the power of observation, as well as other physical duties as required.

Software Management

Skilled in Microsoft Word, Excel, PowerPoint, and other Microsoft software.

THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.

Apply HERE (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=790b0041-9dbf-44c2-b0f4-a7c9d148bf03&ccId=19000101_000001&jobId=552842&lang=en_US) . Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace

Metropolitan Development and Housing Agency

701 South Sixth St.

Nashville, Tennessee 37206

www.Nashville-MDHA.org

TDD#252-8599

To request a reasonable accommodation or assistance with language interpretation, please call 615-252-8550.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave: (Full-time employees)

• Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)

• Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office)

• Sick leave: 12 days of sick leave per year

• Other leaves: Judicial leave, military leave, bereavement leave

*See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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