Student Financial Services Analyst

Dominican University NY is seeking a full time Student Financial Services Analyst to join the Student Financial Services team. Key duties include processing payments, refunds, and aid, ensuring account accuracy, and serving as a primary point of contact for student financial inquiries, with an emphasis on customer service and problem-solving. will be responsible for various diversified accounting duties relating to accounts receivable, collection management, tuition payment contracts, and core activities to support collection efforts. This position requires a working knowledge of appropriate systems such as but not limited to Jenzabar, PowerFAIDS, and Slate. This positions also requires a great deal of judgement, flexibility, creativity and strong written and oral communication skills.

Typical duties and responsibilities

• Manage, analyze, and maintain student financial accounts in the institution's student information system (Jenzabar, PowerFAIDS, Slate).
• Ensure accurate posting of tuition, fees, housing, meal plans, and other charges or credits.

• Process payments, refunds, waivers, and adjustments in compliance with institutional and regulatory policies.
• Reconcile account discrepancies and resolve billing or payment errors.
• Serve as the primary point of contact for students and families regarding billing inquiries, payment plans, and financial account issues.
• Explain tuition and fee structures, financial services policies, and payment deadlines in a clear and student-friendly manner.
• Counsel students on financial responsibility, payment options, and potential financial holds impacting registration or graduation.
• Provide guidance on available financial resources, such as scholarships, financial aid disbursements, and external payment programs.
• Monitor and maintain student payment plans; ensure timely collection of scheduled payments.
• Implement and follow up on financial holds, late fees, and payment reminders as per policy.
• Perform account reconciliations and prepare reports on student receivables, payment trends, and outstanding balances.
• Analyze financial data to identify patterns, anomalies, and opportunities for process improvements.
• Support audits, compliance reviews, and end-of-term or fiscal year closeout processes.
• Ensure adherence to federal, state, and institutional regulations (e.g., FERPA, Title IV, IRS Form 1098-T reporting).
• Maintain detailed documentation of student interactions and account adjustments for audit and compliance purposes.
• Assist with updating and interpreting billing policies and procedures to ensure clarity and consistency.
• Collaborate with departments such as, Controller's office, Registrar, Residence Life, and Admissions to coordinate accurate student billing.
• Participate in cross-departmental initiatives to enhance the student financial experience and streamline workflows.
• Recommend and implement improvements to student account processes, systems, and communications.
• Utilize and support institutional ERP systems (Jenzabar, PowerFAIDS, Slate) and payment processing tools.
• Assist with system testing, data validation, and implementation of new features or upgrades.
• Generate queries and reports to support departmental needs and decision-making.
• Other duties as needed.

Education and experience

4-year Accounting or Finance Degree- Required

Required skills and qualifications

• Excellent communication and interpersonal skills
• Ability to work independently and with others
• Working knowledge of financial aid eligibility requirements and programs
• Proficiency with a variety of computer applications and reporting tools, including Microsoft Outlook, Word and Excel
• Excellent customer service skills a must.

Preferred qualifications

• Bilingual in English-Spanish
• Jenzabar/Powerfaids experience

Dominican University New York is an Equal Opportunity/Affirmative Action employer committed to excellence through equity and inclusion, and, in this spirit, particularly welcomes applications from members of historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as a qualified individual with a disability, or other protected category in accordance with applicable law.

AA/EOE

Salary: $62,354

---