Medical Office Front Desk Associate

2 weeks ago

Richmond, VA, United States Dermatology Associates Full time
About the Role:

The Medical Office Front Desk Associate plays a critical role in ensuring the smooth and efficient operation of a healthcare facility's front office. This position serves as the first point of contact for patients, providing a welcoming and professional environment while managing patient check-ins, appointment scheduling, and communication. The associate is responsible for maintaining accurate patient records, handling insurance verifications, and coordinating with medical staff to facilitate seamless patient flow. By managing administrative tasks with attention to detail and empathy, the role directly contributes to enhancing patient satisfaction and supporting the overall quality of care. Ultimately, this position is essential in bridging the gap between patients and healthcare providers, ensuring that administrative processes support clinical excellence.

Minimum Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a medical office or healthcare administrative role.
  • Basic knowledge of medical terminology and healthcare office procedures.
  • Proficiency with electronic health record (EHR) systems and standard office software.
  • Strong communication and interpersonal skills.
Preferred Qualifications:
  • Certification as a Medical Administrative Assistant (CMAA) or equivalent.
  • Experience with insurance verification and medical billing processes.
  • Familiarity with HIPAA regulations and patient privacy standards.
  • Additional training in customer service or healthcare administration.
Responsibilities:
  • Greet and check in patients promptly and courteously upon arrival at the medical office.
  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
  • Verify patient insurance information and collect co-pays or outstanding balances as required.
  • Maintain accurate and confidential patient records, ensuring compliance with HIPAA and other regulatory standards.
  • Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
  • Coordinate with clinical staff to manage patient flow and update appointment statuses in real time.
  • Process patient registration and update demographic information as needed.
  • Assist with billing and insurance claim documentation to support timely reimbursement.
  • Perform general administrative duties such as faxing, scanning, and filing medical documents.

Skills:

The required skills enable the associate to efficiently manage patient interactions and administrative workflows, ensuring accuracy and professionalism in all communications. Proficiency with EHR systems and office software is essential for scheduling, record-keeping, and billing tasks, allowing the associate to maintain organized and accessible patient information. Strong communication skills facilitate clear and empathetic interactions with patients, helping to address concerns and provide information effectively. Preferred skills such as knowledge of insurance processes and HIPAA compliance enhance the associate's ability to navigate complex healthcare regulations and support financial operations. Bilingual capabilities further improve patient engagement and accessibility, fostering an inclusive environment that meets the diverse needs of the community.

Dermatology Associates of Virginia is an Equal Employment Opportunity (EEO) employer.

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