Current jobs related to Front Desk Supervisor - Richmond, VA - ChenMed

  • Front Desk Associate

    1 week ago

    Richmond, VA, United States Gold's Gym Full time

    Benefits: 401(k) Employee discounts Flexible schedule Opportunity for advancement Training & development . Front Desk Rockstar Wanted! Location: Gold's Gym | Willow Lawn Position: Front Desk Associate Status: Part-time Are you the kind of person who can brighten a room just by walking into it? Do you believe that fitness should be fun, friendly, and full...

  • Front Desk Associate

    1 week ago

    Richmond, VA, United States Gold's Gym Richmond-Westend, Arb, Midlo, Gayton Full time

    Position Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties. We Offer Competitive pay Training...

  • Front Desk Associate

    2 weeks ago

    Richmond, VA, United States Gold's Gym Richmond-Westend, Arb, Midlo, Gayton Full time

    Position Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties. We Offer Competitive pay Training...

  • Front Desk Ambassador

    15 hours ago

    Richmond, VA, United States Dave & Buster Full time

    Dave & Busters - JobID: R-1009588 [Guest Service / Concierge] As a Front Desk Staff at Dave & Busters, you'll: Act as ambassador to the building; Greet Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones; Bid farewell to Guests leaving; Ensure all menus are stocked and properly cleaned and...

  • Front Desk Agent

    15 hours ago

    Richmond, VA, United States Delta Hotels by Marriott Richmond Downtown Full time

    We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.   Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and...

  • Front Desk Agent

    3 days ago

    Richmond, VA, United States Delta Hotels by Marriott Richmond Downtown Full time

    We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.   Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and...

  • Front Desk Agent

    14 hours ago

    Richmond, VA, United States Schulte Full time

    Quirk Hotel is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Quirk Hotel is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to...

  • Front Desk Agent

    7 days ago

    Richmond, VA, United States Schulte Full time

    Quirk Hotel is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Quirk Hotel is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to...

  • BHMVA - Front Desk Attendant

    7 days ago

    Richmond, VA, United States sandbox Full time

    A little bit about us... The Black History Museum and Cultural Center of Virginia (BHMVA) is located in the heart of Richmond, Virginia and serves patrons of all ages. Founded by Carroll Anderson in 1981, BHMVA celebrates the rich culture and moving histories of African American people in Virginia and their contributions to our magnificent country. The...

  • BHMVA - Front Desk Attendant

    2 weeks ago

    Richmond, VA, United States sandbox Full time

    A little bit about us... The Black History Museum and Cultural Center of Virginia (BHMVA) is located in the heart of Richmond, Virginia and serves patrons of all ages. Founded by Carroll Anderson in 1981, BHMVA celebrates the rich culture and moving histories of African American people in Virginia and their contributions to our magnificent country. The...

Front Desk Supervisor

2 weeks ago

Richmond, VA, United States ChenMed Full time
Front Desk Supervisor

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.

Essential Job Duties/Responsibilities:

Leads a team of Care Facilitators and other front desk staff. Supervisory tasks include but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.

Engagement and Development:

  • Instills ChenMed values and behaviors
  • Builds culture and strong engagement
  • Promotes team member retention
  • Provides clear onboarding expectations
  • Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members

Operational Excellence:

  • Consistently executes the core model and follows the Center Playbook procedures
  • Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
  • Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members
  • Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients

Scheduling Optimization:

  • Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
  • Top 40 and risk score 70+ patients scheduled at least bi-weekly
  • IP/ER discharge follow-up scheduled immediately with daily follow-up
  • Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed
  • Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
  • As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.

Front Desk Ambassador:

  • Helping patients in and out of their vehicles
  • Opening the door
  • Checking in on patients who have been waiting longer than 10 minutes. Give them updates.
  • Engaging patients and Overall Patient Experience
  • Mary's Cafe being up front and accessible to patients and always stocked
  • Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.
  • Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.
  • Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
  • Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
  • Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
  • Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.
  • Troubleshoots Dashboard, phone, and computer issues.
  • Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include:

  • Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
  • Cover various Front Desk tasks and duties in line with business needs
  • Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
  • Performs other duties as assigned and modified at manager's discretion.
Knowledge, Skills and Abilities:
  • Strong business acumen and acuity
  • Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
  • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
  • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
  • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
  • Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
  • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
  • Spoken and written fluency in English
Education and Experience Criteria:
  • High school diploma or GED equivalent required
  • Ability to lead and coach teams to drive positive outcomes and excellence
  • Some college coursework preferred
  • A minimum of 3 years' work experience in a medical facility required
  • BLS for Healthcare Providers certification desired

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.