IT Support Specialist- Vbl
2 weeks ago
Job Location
UCP of Central Arizona Laura Dozer Main Campus - Phoenix, AZ
Description
Under general supervision of the Director of Information Technology the part time IT Support Specialist performs professional work with hardware, software, network, and communication systems.
As a member of the IT team the IT Support Specialist supports end-user devices including its operating systems and software. The IT Support Specialist ensures systems efficiency and integrity.
The IT Support Specialist is responsible for the maintenance of technical procedures and hardware/software asset management.
This position is responsible for supporting the vision of UCP of Central Arizona. In addition to daily technical operations, a successful candidate will have solid communication, teamwork, and technical skills.
Essential Responsibilities:
- Oversees the end-user support function though UCP's ticketing system and by way of professional and timely communication with end-`users.
- Assist with UCP's IT asset control system and ensure all assets are properly tracked.
- Assists with Microsoft Windows server, Microsoft Exchange, Spam Filter, Microsoft SQL, Office 365, Microsoft 365 as well as other Internet- and cloud-based system maintenance, and troubleshooting.
- Assists with Microsoft Windows 11, Microsoft Office, and all pc-related software and hardware required by the various UCP departments.
- Work with UCP staff to resolve technical issues and ensure business needs are met.
- Trains non-technical staff in using technologies effectively and provide ongoing support.
- Work with departments on disaster recovery/business continuity planning, and ensure that backup, recovery and security procedures are set up and performed.
- Ensures the creation and maintenance of users, email and voice accounts.
- Support UCP staff located onsite and remote to resolve technical issues, perform upgrades and ensure business needs are met on a daily basis by monitoring IT tickets.
- Work with departments on system setup including mobile device deployment for new hires.
- Ability to produce detailed technical procedures and documentation.
- Ability to prioritize multiple projects at any given time and update stakeholders.
- Performs other related duties as assigned.
Minimum:
- Requires an associate's degree and/or equivalent work experience in highly technical and demanding environments.
- Over 2 years of experience in an IT department.
- Excellent customer service and communication skills.
- General knowledge of Microsoft Office 365 on premise and cloud services, Windows operating systems, networking, TCP/IP and VoIP, wireless networking, security, telecommunications, and MDM.
- Solid troubleshooting and analytical skills. Ability to apply those skills to solve IT technical challenges.
- Must have a valid Arizona driver's license and clean driving history.
- Certifications: CompTIA A+, Microsoft Credentials
- System integration and data analysis
- Enjoy working with others in a diverse team atmosphere.
- Have a "customer-centric" focus and attitude.
- Ability to communicate and provide technical support non-technical stakeholders.
- Ability to research, learn and share new technology with stakeholders.
- Solid integrity and confidentiality.
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