IT Technical Support Specialist

2 weeks ago

Syracuse, NY, United States Crouse Hospital Full time

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Come join our work family

Here’s what we offer:

  • Monday-Friday work week with no mandatory overtime

  • Supportive team environment

  • Competitive starting rates based on experience

  • Annual salary increases

  • Opportunities for professional growth & stability within a fast growing Medical Practice

  • Longevity and consistency of management

  • Perfect attendance award

  • Tuition reimbursement program

  • Employee referral program

  • Affiliation with Crouse Hospital

Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match

Position Description:

The IT Technical Support Specialist is responsible for support of all information technology infrastructure systems including installation, security, maintenance and support of new and existing desktop computers, tablets, laptops and servers, and a variety of network devices such as hubs and switches. Daily problem resolution and problem escalation for CMP supported applications and related technical infrastructure. This includes client/server systems, specialized software applications, web application software, peripheral devices, copiers, mail equipment, phone systems, and others. In addition, this role performs technical consultations for hardware and software applications to employees.

Qualifications and Experience:

  • Advanced training in computer science, computer engineering, or related field preferred plus in-field experience required. Relevant experience with related certifications (MCSE, CCNA, CCNP, CCIE, CNE) may be considered.

  • Minimum 2 years experience with desktop hardware and software engineering, including experience with network communications and server support in a CISCO/Microsoft environments.

  • Strong technical aptitude and ability to research & solve complex issues independently.

  • Strong analytical and organizational skills.

  • Must be dependable, punctual, relate well with others and able to meet deadlines.

Pay Range: $19.00 - $25.00 DOE

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