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Eligibility Specialist III
2 weeks ago
Location : Tehama County, CA
Job Type: Full Time
Job Number: 2025-00303
Department: Social Services
Opening Date: 12/01/2025
Closing Date: 12/16/2025 5:00 PM Pacific
Description
This is a State Merit System Services (MSS) classification. Please go to
to view the actual job classification and to apply for this position.
At the Department of Social Services we strive to partner with our community to assist, empower and protect those we serve. We foster an agency culture that supports family life and encourages fun filled activities and agency committees. This is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone We ask people to grow with us and make the agency even better.
Click here to learn more about the Social Services Department.
Click here to learn more about Tehama County
Bilingual Incentive Pay is 7.5% above the Eligibility Specialist III salary.
Ideal Candidate:
The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; skills necessary to lead, direct and train other eligibility staff; excellent listening and strong written and verbal communication skills; exceptional customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in Microsoft Office as well as basic knowledge of software and database programs.
Nature of Work:
The primary function of an Eligibility Specialist III is to independently perform complex duties beyond the journey-level classification of the series. They serve as subject matter experts performing the most difficult work and specialized assignments in public assistance programs and act as lead workers for less experienced employees.
Examples of Duties
Typical Duties of an Eligibility Specialist III Include: Providing lead direction and/or training to a unit of workers determining eligibility of applicants; assisting in the development and implementation of procedures; providing services to drop-in clients, performing local help desk functions, completing specialized assignments in areas of investigations, quality assurance and control and fair hearings; explaining regulations, rules and policies to clients and apprising them of their rights and responsibilities and eligibility for participation; organizing and prioritizing caseload/workload so that necessary case records and documents are processed and updated within specific time limits; troubleshooting tasks and/or case issues to determine appropriate resolution of problems; responding to questions and complaints of clients in person, by telephone, mail and/or email communication; participating in special projects, studies, work assignments, meetings, conferences and committees.
Controversial Issues:
As an Eligibility Specialist you may be required to take actions that conflict with your own values. An Eligibility Specialist must be able to accept customers' differences and interact with them in a non-judgmental manner.
Education, Experience & Licenses
Minimum Qualifications
- One (1) year full time experience in an Eligibility Specialist II classification in an Interagency Merit System (IMS) County;
- Three (3) years of full time experience determining eligibility for public assistance programs in a public human services agency.
- Equivalent to completion of the twelfth (12th) grade.
- Requires a valid California driver's license.
- Bilingual Candidates:
• Must pass a Merit Systems Services written and/or oral bilingual proficiency test (or other appropriate test selected by the County) to qualify.
Recruitment Information
HOW TO APPLY: This recruitment closes on December 16, 2025To apply please submit your application through Merit System Services:You must click on the link, search for this job between the opening and closing dates, and submit your application. This job will only be posted between the opening and closing dates on the flyer. After filing your application you will be notified by Merit System Services as to whether or not your application met the minimum qualifications. Following the closing date those that met minimum qualifications will be contacted by the County for the next steps in the recruitment process. Only the qualified candidates will be invited to test & interview.
The department is recruiting for one (1) vacancy.
In addition, Tehama County is establishing an eligibility list to fill future vacancies for an Eligibility Specialist III (Merit) or Eligibility Specialist III - Bilingual Incentive (Merit) , as well as subsequent vacancies which occur during the life of the eligibility list.
New employees should anticipate being hired at the beginning step of the salary range. Candidates who exceed entry level qualifications may be considered, with approval from the Board of Supervisors, for placement at other than A step.
For questions about this recruitment please contact:
Jose Ventura
(530) 528-4095 | jventura@tcdss.org
All offers of employment are contingent upon successful completion of background, fingerprinting, drug test and physical examination provided by the County.
EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT COMPLIANT / VETERANS' PREFERENCE POLICY / DRUG-FREE WORKPLACE
NOTE: THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES.
*Rates listed in this flyer represent a full-time employee's accrual rate and health insurance premium rate. Part-time employees will have pro-rated accruals and health insurance premium rates based on the number of hours they work.
This position is represented by the Local 39 bargaining unit.
SALARY:
- Annual salary step increases based upon satisfactory performance and completion of one year of employment (Step A to E).
HEALTH:
- Approximately 80% of the premium for medical, dental, and vision plan is paid by the County (EPO Plan). The plan covers the employee and all eligible dependents at NO ADDITIONAL COST
- Employee premiums are $234.54 per month as of January 1, 2025 and $266.97 as of January 1, 2026 for employee and all eligible dependents.
PAID LEAVES:
- Benefits also include an annual paid leave plan of
- 96 hours of vacation (increases upon continuous years of service)
- 96 hours of sick leave
- 14 paid holidays plus one 8 hour personal holiday
- Approximately 80% of the premium for a $30,000 life insurance plan for the employee is paid for by the County.
RETIREMENT:
- A retirement plan through CalPERS.
- CalPERS Formulas:
- Classic member = 2% @ 55
- New Member = 2% @ 62
- CalPERS Formulas:
- A Deferred Compensation retirement plan option with a County match of up to a maximum of $60 per month.
ASSISTANCE & PROGRAMS:
- Employee Assistance Program: Provided to all employees and employee's family members at no cost.
- LiveHealth Online: Access to a medical provider 24/7 from the comfort of your home at NO COST
- Lark: Diabetes Prevention Program
- Livongo: Diabetes Management Program
- Hinge Health: Lower Back & Joint Pain Program
- Carrum Health: Enhanced Surgery Benefits Program
- Assist to Own: Down Payment Assistance Program
