Customer Support Specialist

3 days ago

Ann Arbor, MI, United States Swift7 Consultants Full time

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism and accuracy. You will serve as a reliable point of contact, ensuring each interaction reflects Captura Hall’s commitment to exceptional service.

Responsibilities

  • Provide timely and accurate support to customers through various communication channels

  • Manage, track, and resolve customer inquiries with a solutions-driven approach

  • Maintain organized records of client interactions and follow-up actions

  • Collaborate with internal teams to escalate issues and deliver effective resolutions

  • Ensure all customer communications reflect Captura Hall’s standards of quality and professionalism

  • Identify opportunities to improve processes and enhance the customer experience

Qualifications:
Qualifications

Qualifications

  • Strong communication and interpersonal skills

  • Exceptional organizational and multitasking abilities

  • Ability to problem-solve and remain composed under pressure

  • High level of professionalism, integrity, and customer service mindset

  • Ability to work independently and collaborate with a team

  • Proficiency in basic computer systems and office tools

Additional Information

Benefits

  • Competitive annual salary of $57,000 – $61,000

  • Opportunities for professional growth and internal development

  • Supportive team environment and structured onboarding

  • Skill-building and continuous learning opportunities

  • Stable and rewarding full-time position

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