Cybersecurity and IT Support Analyst

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees.

Primary Responsibilities

• Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule/list updates
• Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence
• Track patch management cycles and ensure endpoint compliance with security baselines
• Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits
• Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows
• Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information
• Maintain meticulous ticket and change documentation that meets audit standards
• Facilitate security awareness campaigns and phishing simulations using KnowBe4
• Support eDiscovery/legal holds with Legal/Compliance teams and maintain chain-of-custody protocols
• Perform security and compliance baseline checks across platforms and assist with business continuity planning
• Provide technical support for hardware, software, and application issues on-site and via ticketing system
• Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users.
• Manage user account provisioning, modifications, and deactivations during onboarding/offboarding with security-approved workflows
• Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles
• Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes
• Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning
• Conduct periodic access reviews and assist with user permission audits
• Create IT documentation and provide security-focused guidance to users during support interactions

Requirements

• Bachelor's degree in Information Technology, Cybersecurity, or a related field or equivalent experience
• 1+ years in IT/security support or strong internship/coop; comfort with ticketing, evidence capture and following runbooks.
• Hands-on experience with Windows, macOS, and mobile device troubleshooting
• Have exceptional customer service skills and client-facing customer relations experience in any industry.
• Working knowledge of Microsoft 365 administration and user access management
• Familiarity with security tools such as SentinelOne, Microsoft Defender, Proofpoint, and Smarsh.
• Experience with vulnerability management and patch deployment processes
• Customer support mindset: triage, ticket clarity, proactive communication.

Preferred Qualifications

• Certifications such as Security+, CySA+, Microsoft Certified: Security Compliance and Identity, or similar.
• Experience with Egnyte, Microsoft Purview, and KnowBe4.
• Prior experience in financial services, preferably private equity or asset management.
• Strong understanding of access controls, audit logging, and change management.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Familiarity with incident response frameworks (e.g., NIST, MITRE ATT&CK).

Special Requirements:

• This position's hours conform to the firm's standard hours but may require different start or end times. Some travel may be required for installations and/or problem resolution. At times this position may require work during non-business hours that is related to systems testing, implementation, business resumption testing, or support.

The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands.

P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at (847) 878-3371 or ktarpey@.

About P10

P10 (NYSE: PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10's products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit .