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Guest Service Representative
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Guest Service Representative
Job Description
The Guest Service Representative is responsible for front-line customer service. The Guest Service Representative is a part-time employee working 10-15 hours per week, primarily nights and weekends. Work pace is moderate to busy depending on the volume of customers during peak times.
Qualifications:
The Guest Service Representative should have at least 2 years in a customer service-related position. Experience with RecTrac is preferred. CPR training and First Aid are required but will train. High School diploma or equivalent is required.
Immediate Supervisor:
The Guest Service Representative is under the direction of the Registration Coordinator.
Essential Functions:
- Greet all patrons, members, and participants in a friendly and courteous manner as they enter the Prairie View Community Center.
- Process program registrations, season passes, and other activities.
- Answer phones in a timely manner, directing the call to the appropriate person.
- Answer all patrons' questions either in person or on the telephone, or direct patron to appropriate person or department for the question to be answered.
- Assist in refunds and program cancellations.
- Process rental contracts, including checking availability, taking deposits, and completing paperwork.
- Assist other team members with participating in and preparing for Special Events. Copying, distribution of information or materials, and scheduling facilities.
- Maintains the general tidiness of the registration area.
- Complete additional tasks as assigned.
Marginal Functions:
Minimal amount of filing.
Psychological Considerations:
The Customer Service Representative must be patient in dealing with the public and cooperative in working as a team member representing the Morton Grove Park District. Must be capable of handling more than one task at a time and have the ability to work under pressure.
Physiological Considerations:
The Customer Service Representative must stand for long periods of time behind the counter. Some light clean up duty is required. Extensive bending is required periodically.
Environmental Considerations:
All activities are performed indoors. These environmental conditions include lighting and temperature.
Cognitive Considerations:
The ability to use good judgment is necessary. Must be friendly, outgoing and personable to patrons.
Employee Benefits: Pool membership, fitness membership, fitness classes, and access to park district-run programs.
Salary Range $16-$17 Per Hour
Revised 4/2022
