Guest Services

2 days ago

Buffalo Grove, IL, United States Buffalo Grove Park District Full time
Job Summary: The Guest Services Representative performs duties to provide customer service to the members and guests of the Buffalo Grove Fitness Center. This position is a part-time, year-round position. Must be able to work evenings from 4pm - 10:15pm on weekdays and weekends. Must also be available to work 3+ holiday shifts per year.

Essential Functions:

1. Must have detailed computer knowledge and be able to learn new programs quickly. Experience with Microsoft Office preferred.
2. Greet and check in all members upon entering and leaving the facility.
3. Answer incoming phone calls politely and professionally.
4. Retrieve messages and transfer calls and messages to the appropriate department or person.
5. Perform opening and closing procedures and paperwork including reconciling cash and sales made during the day and verifying the correct dollar amount to be deposited.
6. Assist members in a friendly and pleasant manner during challenging situations.
7. Clean the front desk as needed.

Education and Experience:
1. High school diploma or GED or equivalent required.
2. Customer service experience required.

Salary:
$17 - $21 per hour, depending on experience

Benefits:

Free Fitness Center pass for employees who work 8 hours or more per week, along with other discounts towards Park District programs.

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