Entry-Level Patient Care Coordinator

4 days ago

Waterford, MI, United States Phoenix Physical Therapy Full time

POSITION SUMMARY:

As an Entry-Level Patient Care Coordinator, you will be the friendly face of our clinic, managing check-in/check-out functions and scheduling patient appointments. You will play a key role in preparing and maintaining our facilities for daily operations while assisting in patient care. We are committed to upholding compliance and confidentiality while promoting our organization's mission and values.

KEY RESPONSIBILITIES:

  • Welcome patients and visitors warmly, ensuring a positive experience.
  • Manage clinic cleanliness and inventory effectively.
  • Adhere to safety and sanitation protocols.
  • Assist in setting up treatment rooms, ensuring supervision and safety standards.
  • Handle phone inquiries and communicate messages promptly.
  • Schedule appointments and send reminders to keep patients on track with their treatment goals.
  • Verify insurance details accurately.
  • Facilitate the completion of necessary paperwork during patients' first visits.
  • Collect co-payments, co-insurance, and deductibles at each office visit.
  • Process credit card transactions efficiently.
  • Ensure precise entry of procedure codes in the EMR.
  • Maintain patient confidentiality following PHOENIX guidelines.
  • Conduct end-of-day procedures as specified in the company manual.
  • Provide additional office support as needed.
  • Foster a safe, secure, and healthy work environment by following and enforcing standards and legal regulations.
  • Other assigned duties as needed.

Education / Training:

  • High School Diploma or GED required; Associate's Degree or relevant business coursework preferred.
  • 0-2 years of experience in a medical office, customer service, or related field.
  • Current CPR Certification.

Specialized Knowledge/Skills:

  • Effective and professional communication skills with diverse individuals.
  • Strong organizational abilities with keen attention to detail.
  • Ability to follow instructions accurately.
  • Proficient in Microsoft Word and possess strong data entry skills with EMR systems.
  • Capability to manage multiple tasks in a fast-paced environment.

Physical Requirements:

  • Regular phone use is required.
  • Consistent attention to numerical accuracy is essential.
  • Frequent use of keyboard and mouse.
  • Possibility of stooping, kneeling, crouching, or lifting.
  • Occasionally lift up to 50 pounds.
  • Majority of the day spent sitting at a desk (50%+).
  • Additional responsibilities may be added as needed.

***Phoenix Physical Therapy is committed to building a diverse workforce and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.

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