IT Infrastructure Administrator

IT Infrastructure Administrator

Department: Information Technology 500003

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Kyle Belz-Thomas

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create:

The IT Infrastructure Administrator is responsible for supporting, maintaining, and improving the organization's network and server environments across both on-premise and cloud platforms. This role provides Tier 2/3 escalation support for the IT Support team and is critical to ensuring the availability, performance, and security of infrastructure services. The ideal candidate is a hands-on generalist across infrastructure technologies with deep expertise in one or two core areas such as networking, cloud platforms, or systems administration.
• Administer and support on-premises and cloud-based server environments (Windows/Linux).
• Manage and troubleshoot enterprise network infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, and switching.
• Act as escalation support for complex infrastructure issues from the IT Support team.
• Monitor system performance, availability, and capacity; proactively address issues.
• Implement and maintain backups, disaster recovery, and high-availability solutions.
• Support cloud infrastructure services (IaaS/PaaS), including resource provisioning and optimization.
• Partner with security teams to implement patching, access controls, and infrastructure security standards.
• Participate in infrastructure projects, including upgrades, migrations, and modernization efforts.
• Maintain accurate technical documentation, diagrams, and standard operating procedures.
• Identify opportunities for automation, standardization, and operational improvement.
• Recruit and develop high-performing technical teams.
• Performs other related duties as assigned.

Ingredients for Thriving:
• 5+ years of experience in IT infrastructure or systems administration roles.
• Hands-on experience with both on-premises and cloud infrastructure environments.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Experience supporting Windows Server and/or Linux systems.
• Ability to troubleshoot complex, cross-technology infrastructure issues.
• Experience serving as Tier 2 or Tier 3 support in an enterprise environment.
• Strong documentation and communication skills.
• Deep expertise in one or two infrastructure domains (e.g., networking, Azure, virtualization).
• Experience with virtualization platforms (VMware, Hyper-V, or cloud equivalents).
• Familiarity with security, monitoring, backup, and automation tools.
• Relevant certifications (Azure, Microsoft, VMware).

Location(s) & Logistics:
• Prolonged periods of sitting at a desk and working on a computer.
• The role will be hybrid with locations in Sterling Heights and Troy.
• Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage - Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Parental Leave
• Generous PTO Policy
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits#LI-KR1

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