IT Administrator

2 weeks ago

Madison Heights, MI, United States Rose Pest Solutions Full time
Overview

We are seeking a knowledgeable and versatile IT Administrator & Software Trainer to join our growing IT team. This dual-role position is ideal for someone who can manage, maintain, and administer IT systems and effectively train employees on new and existing software solutions. The ideal candidate will be responsible for supporting and managing SharePoint, Office 365, and spreadsheet systems, as well as overseeing IT-related software assets. They will also deliver clear and effective training to staff on any software rolled out by the IT department. Exceptional communication, strong technical skills, and the ability to support users of varying technical backgrounds are essential

Join a legacy Rose Pest Solutions is a 4th-generation, family-owned business and the oldest pest management company in the nation, established in 1860. We focus on innovation and excellence, guided by expert entomologists to provide the best pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia.

Be part of a stable yet growing business with over 150 years of success. If you're looking to love your work, make a difference, and join a passionate team dedicated to quality service, Rose is the place for you

Responsibilities

What you get:

$54k-$64k per year, depending on experience
  • Medical, Dental, Vision, Rx Insurance
  • 401(K) Savings Plan + Company Match
  • Flexible Spending Account (Section 125)
  • Paid Holidays, Vacation, and Sick Days
  • Disability, Family & Military Leave
  • Life Insurance
  • Competitive Wages, & Profit Sharing
  • Continuous training and career development
What you will do:

IT Systems Administration
  • SharePoint Administration: Manage site permissions, structure, content organization, and workflows. Ensure SharePoint sites are optimized, secure, and designed to support business operations.
  • Office 365 Administration: Support and configure Office 365 applications, including Exchange Online, Teams, OneDrive, SharePoint Online, and licensing management.
  • Spreadsheet Systems Management: Maintain and support spreadsheet-based systems, workflows, and reporting tools across the organization.
  • Software Asset Management: Track, maintain, and update IT-managed software, ensuring compliance, proper licensing, and accurate inventory records.
  • User Account Management: Create, modify, and maintain user accounts, permissions, and security groups in Office 365, Active Directory, and other relevant platforms.
  • Documentation: Develop and maintain system documentation, knowledgebase articles, process guides, and training materials.
Software Training & Support
  • Training Delivery: Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid, SharePoint, Office 365 tools, ticketing systems, and business applications).
  • Training Materials: Create user-friendly training documents, video tutorials, and step-by-step guides for employees at all technical levels.
  • End-User Support: Assist employees with software-related questions, workflow optimization, and general IT software usage.
  • Change Management Support: Partner with IT leadership to ensure smooth adoption of new software, communicating updates clearly and effectively.
General IT Responsibilities
  • IT Support Collaboration: Work closely with service desk and infrastructure teams to escalate issues, identify system improvements, and support cross-department technology initiatives.
  • Troubleshooting: Assist with diagnosing and resolving software-related issues, including Office 365 access, SharePoint functionality, and related integrations.
  • Process Improvement: Identify opportunities to streamline workflows, improve system usability, and enhance user efficiency.
Qualifications

Required Skills & Qualifications:
  • Technical Expertise:
    • Strong knowledge of SharePoint Online, including site structure, content management, permission models, and workflow basics.
    • Proficiency with Office 365 administration (Teams, OneDrive, Outlook, Exchange Online).
    • Advanced Excel or spreadsheet proficiency (functions, pivots, automation familiarity preferred).
    • General understanding of IT systems, identity management, and software deployment.
  • Training & Communication:
    • Ability to teach concepts clearly to both technical and non-technical audiences.
    • Experience creating training materials (documentation, guides, videos, presentations).
    • Strong public speaking and communication skills.
  • Professional Skills:
    • Strong organization and attention to detail.
    • Ability to manage multiple projects and training initiatives simultaneously.
    • Customer-service mindset with patience and a desire to help others succeed.
    • Ability to work collaboratively with IT team members and cross-functional departments.
Education & Experience:
  • Education: Degree in Information Technology, Computer Science, Education/Instructional Design, or related field preferred; equivalent work experience considered.
  • Certifications: Microsoft 365 Fundamentals, SharePoint certifications, CompTIA A+, or ITIL Foundation considered a plus.
  • Experience:
    • Minimum of 2-3 years in an IT administration, systems support, or software training role.
    • Experience training users on business applications or productivity software highly preferred.
Additional Requirements:
  • Ability to lift and move IT equipment (up to 50 lbs).
  • Strong understanding of IT security and data privacy best practices.
  • Willingness to travel locally to different office locations for training or support (as needed).


Bio-Serv companies are proud to be an Equal Opportunity Employer

  • OnBase Administrator/Developer-III

    6 days ago

    Madison, WI, United States Concord IT Systems Full time

    The State of Wisconsin Office of the Commissioner of Insurance (OCI) was created by the legislature in 1870, vested with broad powers to ensure that the insurance industry responsibly and adequately met the insurance needs of Wisconsin citizens. Today, OCI's mission is to protect and educate Wisconsin consumers by maintaining and promoting a strong...

  • Enterprise Architect-IV

    5 days ago

    Madison, WI, United States Concord IT Systems Full time

    The State of Wisconsin is looking for an Enterprise Architect IV The Division of Enrollment Management and Division of IT are seeking an experienced consultant who has recent Atlassian Cloud software implementation experience that can provide guidance and lead us towards the use of vendor best practices while we migrate to Atlassian Cloud products. The ideal...

  • Enterprise Architect-IV

    2 weeks ago

    Madison, WI, United States Concord IT Systems Full time

    The State of Wisconsin is looking for an Enterprise Architect IV The Division of Enrollment Management and Division of IT are seeking an experienced consultant who has recent Atlassian Cloud software implementation experience that can provide guidance and lead us towards the use of vendor best practices while we migrate to Atlassian Cloud products. The ideal...

  • Enterprise Architect-IV

    2 weeks ago

    Madison, WI, United States Concord IT Systems Full time

    The State of Wisconsin is looking for an Enterprise Architect IV The Division of Enrollment Management and Division of IT are seeking an experienced consultant who has recent Atlassian Cloud software implementation experience that can provide guidance and lead us towards the use of vendor best practices while we migrate to Atlassian Cloud products. The ideal...

  • Security Analyst- II

    2 weeks ago

    Madison, WI, United States Concord IT Systems Full time

    This is a repost of 132150. Please do NOT submit previous candidates. No WI residency required. Open to nationwide candidates. PLEASE SEE UPDATED JOB DESCRIPTION ATTACHMENT AND REQUIRED SKILLS. The first-round posting was unsuccessful as we were looking for more of a "Security Generalist". Someone who we could "plug and play" into various situations as they...

  • ServiceNow Integration Architect

    3 weeks ago

    Madison, United States Codeworks IT Careers Full time

    Join to apply for the ServiceNow Integration Architect role at Codeworks IT Careers Codeworks is an IT Services firm headquartered in SE Wisconsin, known for its strong commitment to quality and for its direct client relationships. Who We’re Looking For The State of Wisconsin DOA is seeking a CRM Integration Architect III / ServiceNow Implementor to lead...

  • .NET Web Developer

    3 weeks ago

    Madison, United States Concord IT Systems Full time

    The State of Wisconsin is looking for a Certified Microsoft .NET Web Developer- III Summary: Under the general supervision of the Solution Delivery Manager in the Division of Administrative Services and Technology of the DFI (Department of Financial Institutions), and as a member of the DFI's Solution Delivery Team, this position functions as an application...

  • Technical Architect-III

    2 weeks ago

    Madison, WI, United States Concord IT Systems Full time

    Cloud Infrastructure: Design, implement, and optimize cloud-based solutions (e.g., AWS, Azure, Google Cloud) to meet business needs. Ensure high availability, security, and scalability of cloud services. Foster team culture that encourages utilization of automation and streamlined development practices like CI/CD, DevOps practices. Collaborate with...

  • EOC Engineer

    2 weeks ago

    District Heights, MD, United States Ignite IT Full time

    Join Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team. What You’ll Do Manage, track, report, process and assign tickets daily. Responsible...

  • Technical Operations Associate

    7 days ago

    Berkeley Heights, NJ, United States Georgia IT Inc Full time

    Job Title : Technical Operations Associate Work Location (City/State) : Berkeley Heights, NJ (Onsite) Duration Long-term Contract Technology : Windows, CA Servers, SQL, MS Office Required: 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application...