IT Support Specialist
3 days ago
About the Role
We are seeking a IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends.
Key Responsibilities
- Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
- Configure and deploy new hardware/software; provide basic end-user training.
- Support and maintain Active Directory, Microsoft 365, and Windows environments.
- Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.
- Provide remote and onsite troubleshooting for hardware, software, and networking issues.
- Maintain clear IT documentation for processes, systems, and activities.
- Ensure proper management of printers, copiers, and scanners.
- Collaborate with vendors and internal stakeholders to optimize systems.
- Participate in training and professional development to strengthen technical expertise.
- Provide after-hours support for urgent issues or project implementations when needed.
- Associates Degree in IT or a related field.
- DataClear certification
- Proficiency with Active Directory, Microsoft 365, and Windows OS.
- Experience in hardware/software setup, configuration, and troubleshooting.
- Familiarity with networking, Linux, and information security practices.
- Strong communication skills for supporting non-technical users.
- Commitment to continuous learning and staying updated on emerging technologies.
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