Application Support Specialist

5 days ago

Dallas, TX, United States Artech Full time
Job Title: Application Support Specialist
Location: Hybrid - Dallas, Texas, 75201 in office 3 - 5 days per week
Duration : 12 Months

Job Description
The Application Support Specialist provides a combination of services to support clients technology ecosystem and ensure secure, continuous operation of the firm's critical business applications. The ideal candidate will have experience in widely used financial services applications. This role requires a strong knowledge of system administration, application support, and multiple platforms (operating systems, networking, storage technologies, database, middleware, and cloud computing). The Application Support Specialist is responsible for managing applications on an ongoing basis and supporting implementation of new applications and upgrade projects for existing applications.

Key Responsibilities
  • Monitoring and managing business applications and identifying, researching, assigning, escalating, and resolving technical issues that occur on a timely basis to minimize downtime
  • Reviewing incoming Help Desk tickets to provide technical support and troubleshooting problems to ensure optimal performance of business applications
  • Documenting, tracking, and monitoring issues to ensure a timely resolution for end users and providing prompt feedback to internal clients
  • Collaborate with development teams, enterprise infrastructure partners, and internal clients to resolve technical support incidents and support future projects
Must Have:
Charles River Development - this is a non-negotiable
Microsoft (should be a no brainer for anyone in IT)
JAMS
Salesforce
S&P Global & HIS Markit (this is one system)
Bloomberg
FactSet
BondEdge
Oracle

Required Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
  • Strong knowledge of financial services applications, specifically: Charles River, JAMS, Oracle, Salesforce, also preferred: Assette, Bloomberg, BondEdge, FactSet
  • Proficiency with MS Windows Operating Systems, Active Directory, O365 products
  • Experience working in a Help Desk environment (ServiceNow or Ninja One)
  • Consistently demonstrate professionalism, dependability, and a client service attitude
  • Ability to prioritize tasks in a fast-paced environment
  • Excellent attention to detail, demonstrate organizational and time management skills
  • Ability to work independently, proactively solve problems, strong analytical and creative thinking skills
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Preferred Qualifications
  • Associate degree, related technical training, or equivalent combination of education
  • Minimum of 5 years of business application support experience.
  • Knowledge of SQL, Powershell, JavaScript, Apex, and other coding languages
  • Knowledge of Apple iOS and Google Android related devices and software.
  • Experience with remote diagnostic, management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne)

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