Customs Brokerage Manager
2 days ago
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
About the Job
The Customs Brokerage Manager plays a critical leadership role within the logistics division, overseeing import compliance and customs clearance operations for diverse international shipments. This position requires an experienced professional with a deep understanding of U.S. customs regulations, who can manage end-to-end import processes while mentoring a team of entry writers.
You will be responsible for ensuring operational excellence across all brokerage functions - including entry filing, audits, billing, and client communication - while maintaining strict compliance with federal trade laws and internal SOPs. The role involves continuous process improvement, strategic coordination with internal departments, and the ability to make data-driven decisions that enhance service quality and efficiency.
Location: 18620 Harmon Ave., Carson, CA 90746
Responsibilities
- Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met.
- Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications.
- Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
- Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement.
- Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics.
- Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
- Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery.
- Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
- Provide regular management reports on department performance, cost control, and compliance status.
- Bachelor's degree in Business Administration, International Trade, Logistics, or a related field is preferred.
- Minimum 7 years of relevant experience in customs brokerage or international trade operations, including at least 2-3 years in a management or supervisory capacity.
- Strong expertise in U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs, duty/valuation, etc.).
- Demonstrated leadership and team-management skills, ability to build and develop high-performing teams.
- Excellent analytical, problem-solving, and data-driven decision making skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Excel, Word, PowerPoint
- Experience with customs/brokerage systems preferred.
- Bilingual in Korean and English is required.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
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