AVP, Executive Assistant Management
2 weeks ago
TITLE: AVP, Executive Assistant Management
LOCATION: New York, NY
REPORTS TO: Head of OperationsDEPARTMENT: Strategy & OperationsTYPE: Full Time, Hybrid (three days in-office per week)
Please submit a cover letter.
CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.
WHO WE ARE
CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. Since 1947, CCS has empowered many of the world's greatest organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact.
CCS provides tailored support to more than 700 nonprofit organizations annually. Headquartered in New York, the firm has over 600 professionals and 18 offices throughout the United States and Europe. Our people are our greatest strength. At CCS, you will join a diverse team of smart, passionate, and resourceful professionals who are driven by purpose and committed to performance.
UNDERSTANDING THE ROLE
The AVP, Executive Assistant Management oversees all regional Executive Assistants and liaises with various office operations leads in NY, Boston, and the UK. This leader ensures the team delivers proactive, strategic partnership to executives while maintaining professional, efficient, and client-ready office environments. The role blends people management, operational oversight, and process improvement, helping evolve the EA function from administrative coordination to strategic enablement.
RESPONSIBILITIES
Department Leadership & Strategy
- Serve as Department Manager (conducting 1:1s, approving PTO, coaching team members, and overseeing day-to-day workflow).
- Monitor EA coverage, workloads, and performance; provide mentorship, training, and growth opportunities.
- Collaborate with the Head of Operations and S&O Lead on special projects, efficiency initiatives, and resource planning.
- Ensure all applicable executives receive consistent, high-quality support across calendaring, travel, timekeeping, and expense management.
- Guide EAs to act as true strategic partners, connecting information across departments and anticipating executive needs.
- Ensure accuracy and timeliness in expense and timekeeping submissions for all selling executives.
- Oversee travel planning and logistics, ensuring alignment with Business Development priorities.
- Oversee scheduling related to all team-wide activities involving executives (e.g., annual team retreat, regional executive calls and meetings, focal reviews, midyear professional development conversations, compensation calls, etc.).
- Champion consistency, discretion, and professionalism in all executive communications.
- Liaise with NY, Boston, and UK office managers on topics related to day-to-day management, vendor relations, meeting logistics, etc.
- Collaborate across Business Development, Marketing, and Proposals to align administrative support for executives.
- Partner with the Head of Operations to assess and improve regional systems and service delivery.
- Identify opportunities to streamline workflows, templates, and processes for efficiency.
- Model a culture of service, accountability, and cross-functional partnership.
- Serves as process subject matter expert for the Executive Partnerships team.
- In partnership with EP Department Lead, creates and/or refines processes for Executive calendar management, expenses, time entry, and other episodic EP projects such as client gifting, leave coverage, transition planning, and new hire training.
- Works with EP Department Lead to ensure consistent application of processes, both by EAs and their Executives.
- Provides informal mentorship to EAs as needed.
- Bachelor's degree required
- Minimum 8-10 years of progressive experience in executive support or operations with at least 4 years in an administrative leadership role.
- Proven experience managing Executive Assistant teams or similar administrative functions.
- Background in professional services, consulting, or corporate environments strongly preferred.
- Ability to design and implement process improvements that enhance efficiency and service delivery.
- Exceptional written and verbal communication skills with the ability to interact confidently with senior executives.
- Highly organized with strong attention to detail and ability to manage competing priorities.
- Proactive, solution-oriented mindset with a focus on strategic enablement rather than transactional support.
- Advanced knowledge of the Microsoft Office suite, with the ability to become familiar with firm-wide specific programs and software, including Navan, Monday.com, and HubSpot
CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities. We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply.
SALARY RANGE: $110,000 - $135,000
The exact salary varies within range based on years of relevant experience and education.
Please submit a cover letter.
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