ServiceNow Implementation Specialist

23 hours ago

Houston, TX, United States My3Tech Inc Full time

We are currently looking for an experienced and motivated individual to fill the position of Expert IT Service Mgmt Platform (ServiceNow) within our IT Service Management Platform team located in Houston, TX.

Day to day responsibilities include:

  • Maintain end-to-end understanding of the functional workings of ServiceNow and associated business processes.
  • Serve as primary contact for monitoring the health of the ServiceNow platform.
  • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability.
  • Implementation and configuration of new solutions in ServiceNow that meets requirements and considers user experience.
  • Develop and support integrations between ServiceNow and other applications.
  • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
  • Identify solution alternatives to address issues identified.
  • Utilize 3rd parties and vendor support as defined within existing support arrangements.
  • Maintain documentation (run books, requirements, design documents, build, deployment, install guides) and process standards along with regular audits to validate accuracy.

Required Qualifications:
  • Five years experience in IT.
  • Bachelor's degree in computer science or related field.
  • Three or more years of experience with ServiceNow.
  • Knowledge of ServiceNow architecture.
  • Experience with ServiceNow integrations.
  • Knowledge of IT infrastructure and how to store this data in ServiceNow CMDB.
  • ServiceNow Certified System Administrator Certification.
  • Experience / familiarity with development in Java / JavaScript for ServiceNow.
  • Strong Interpersonal skills and the ability to effectively communicate and interact with customers and team members.
  • Demonstrable strong creative skills and a willingness to learn.
  • Very strong Customer/Stakeholder focus.

Desired Qualifications:
  • ServiceNow Implementation Specialist
  • Experience with Flow Designer
  • Experience with ServiceNow Employee Center
  • Experience with ServiceNow Studio
  • Experience with Agile methodologies
  • Planning mindset and strong execution skills


Required Skills : ITSM, Discovery Configuration Hands-on individual contributor SecOps and Service Mapping is nice to have
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :Client Letter: Will Not Provide
Candidate must be your W2 Employee :No
Exclusive to Apex :Yes
Face to face interview required :Yes
Candidate must be local :No
Candidate must be authorized to work without sponsorship :Yes
Interview times set :Yes
Type of project :
Master Job Title :
Branch Code :

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