Senior Specialist, ServiceNow HRSD Business Analyst

2 weeks ago

Houston, TX, United States KPMG US Full time
Senior Specialist, ServiceNow HRSD Business Analyst

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, and deepen your experiences, consider a career in Advisory. KPMG is currently seeking a Senior Specialist to join our Managed Services practice.

Responsibilities
  • Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations
  • Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities
  • Partner with cross-functional teams to identify and implement process improvements and automation opportunities
  • Maintain accurate documentation for system configurations, business processes, and change management activities
  • Adhere to KPMG story writing standards
  • Conform to KPMG acceptance criteria writing standards
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications
  • Minimum three years of recent experience as a Business Analyst supporting ServiceNow HRSD in a managed services or consulting environment
  • Bachelor's degree from an accredited college or university is required
  • Strong understanding of HR processes and ServiceNow HRSD modules including Case and Knowledge Management, Employee Service Center, and Lifecycle Events
  • Experience with ServiceNow configuration, scripting, and workflow design
  • Proven ability to manage client relationships and deliver high-quality solutions in a fast-paced environment
  • Excellent verbal/written communication, presentation, and analytical skills
  • Ability to travel as required
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity

KPMG LLP and its affiliates comply with all local/state regulations regarding recruiting and hiring. KPMG is an equal opportunity employer. No phone calls or agencies please.

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