Wires Services Specialist I

Redwood Credit Union is looking for a Wires Services Specialist I, who under limited supervision, will perform a wide variety of semi-routine accounting, regulatory compliance, clerical, product quality control and technical duties.

Key Responsibilities

Member Service:

o Responsible for processing a high volume of Domestic and International wires through various channels, using wire platform systems with first level permissions.

o Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.

o Follow regulatory compliance procedures for wire area.

o File all incoming and outgoing wires.

o Maintain daily log sheets of wire activity and send notifications as requested.

o Review, process exceptions, and balance reports for wire process.

o Process wire traces and research.

o Create solutions and system enhancements when feasible.

o Research and resolve Members' problems or complaints related to wire traces and non-receipt of funds, draft and gather documentation to accurately respond back through verbal and/or written communication.

o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.

o Detect fraud to prevent losses to the Credit Union.

o Provide back-up and coverage to other department positions.

Department and Branch Support:

o Support and answer phone queue and manage email.

o Provide project support and implementation.

o Analyze processes and recommend changes for efficiency and service.

o Compile monthly status report, general ledger reconciliations and board reports.

o Provide information to branches and team members as needed related to processes and procedures.

Join us and discover why you'll love working at Redwood Credit Union

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay

• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Recognized by Forbes as one of "America's Best Small Employers 2023"

• Voted Best Places to Work in the North Bay 20 years in a row

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• • Skill in the operation of a PC, with word processing and spreadsheet software and internet access.
  • Knowledge of financial services, credit union industry and regulations, terminology, and procedures preferred.
  • Knowledgeable of regulatory requirements for wires.
  • Ability to process wires and similar electronic payments.
  • Ability to work successfully in a high volume, technically oriented job.
  • Ability to work independently; self-motivated and resourceful.
  • Ability to make sound judgement and decisions.
  • Ability to accurately calculate interest and dividends and make mathematical computations.
  • Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to work a rotating schedule which will include working on rotating Saturdays.

The ideal candidate has a combination of education and experience equivalent to an associate degree or a minimum of two years' experience in customer service, accounting, or closely related field with knowledge of document processing preferred. Experience at a financial institution is required.

Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement- Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, reach overhead, twist, and turn.

• Ability to lift up to 20 pounds.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

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