ServiceNow Knowledge Manager

1 week ago

Tampa, FL, United States RIT Solutions, Inc. Full time

ServiceNow Knowledge Manager
Location: local to Miami or Arkansas based is preferred (hybrid working 4 days a week in office and 1 day remote) but open to fully remote.
Length: TBD

The ServiceNow Knowledge Manager will serve as a member of the Core Team in Lennar's expansion of it's ServiceNow implementation working toward leveraging AI to help meet employee needs. In this role, the right team member will:
• Have wing to wing responsibility for the accuracy and completeness of the IT and related knowledge bases included in the plan.
• Dive into Lennar's current knowledge assets and framework to create the strategy and actions necessary to ensure the fullness of information and success of the knowledge implementation aligned with decisions made previously in Lennar's HRSD implementation.
• Work with the team to develop a phased Self-Service approach for each project phase to ensure delivery to Lennar's vision.
• Work with the team to determine taxonomy and go forward knowledge organization approach for knowledge as well as consult on taxonomy for IT Services on Lennar's internal portals.
• Drive cross functional resources to align to strategy and then to gather, organize, consolidate, author, revise and standardize content so that it may be leveraged to the
platform to drive amazing self-service.
• Align the team to drive go-forward operational content governance approach to ensure proper management post phase implementation including cross functional team structure as well as review and maintenance requirements and activities ensuring accuracy and relevance

Please list "must have skills needed":
• Proficiency in ServiceNow HRSD, ITSM, CSM Knowledge Management modules and knowledge management best practices.
• Change management expertise.

What certifications are required? If any? Preferred SN HRSD, ITSM or CSM certifications, but not a deal breaker if they have the requisite experience.

Education?
• Bachelor's degree in [relevant field] or equivalent experience.

How many hours do you expect the contract to work per week? Are overtime hours allowed? What hours
will the contractor be working? Are any weekend hours expected? 20-40 hours a week depending on needs. May be higher in early phases and when working through knowledge gathering; OT only as required to meet project deliverables; US ET 8 am to 5 pm. Prefer Miami or Arkansas based.

Why is this position being requested? Lennar is expanding on it's implementation of ServiceNow's capabilities including Generative and Agentic AI and needs to work across the organization to put in place best in class knowledge management approaches and improve the cross functional knowledge available to associates.

  • Servicenow developer

    5 days ago

    Tampa, FL, United States RIT Solutions, Inc. Full time

    Servicenow developer Hybrid - Bolingbrook, IL - Open to relocation 6 month C2H THE IMPACT YOU CAN HAVE: The Senior Developer is responsible for supporting, planning and coordinating functional and technical activities related to ServiceNow Platform in a highly dynamic and fast paced environment. They work alongside talented Technical Leads, Architects,...

  • ServiceNow Developer

    5 days ago

    Tampa, FL, United States CData Software Full time

    Location: onsite at New Jersey, Tampa-FL, Tempe- AZ Duration: 6 months GBaMS ReqID: 10191476 Competencies: ServiceNow Experience (Years): 6-8 Role Description: 5-8 years of solid experience with the administration, configuration, maintenance, integration, and upgrade of the ServiceNow platform4+ years of experience with ServiceNow development with a focus on...

  • ServiceNow Developer

    3 days ago

    Tampa, FL, United States Artech Full time

    Title: ServiceNow Developer Location: Tampa FLSalary Range: $53/hrIntroduction We are seeking a highly skilled ServiceNow Developer with a focus on integration to join our dynamic team. This is an exciting opportunity to work on cutting-edge projects and contribute to the transformation of IT service delivery. Required Skills & Qualifications Applicants...

  • ServiceNow Developer

    13 hours ago

    Tampa, FL, United States Artech Full time

    Title: ServiceNow Developer Location: Tampa FLSalary Range: $53/hrIntroduction We are seeking a highly skilled ServiceNow Developer with a focus on integration to join our dynamic team. This is an exciting opportunity to work on cutting-edge projects and contribute to the transformation of IT service delivery. Required Skills & Qualifications Applicants...

  • ServiceNow Developer

    3 hours ago

    Tampa, FL, United States Artech Full time

    Title: ServiceNow Developer Location: Tampa FLSalary Range: $53/hrIntroduction We are seeking a highly skilled ServiceNow Developer with a focus on integration to join our dynamic team. This is an exciting opportunity to work on cutting-edge projects and contribute to the transformation of IT service delivery. Required Skills & Qualifications Applicants...

  • ServiceNow Business Analyst

    2 weeks ago

    Tampa, FL, United States RIT Solutions, Inc. Full time

    Titel: ServiceNow Business Analyst Location: Can be fully remote Type: Long term contract Focus on Must be able to speak to their BA skills and working with User stories This would be a BA to work on requirements and User stories to be build in SNOW/ ServiceNow. They must have some Knowledge in snow/ ServiceNow but not a lot. It would be someone more...

  • ServiceNow Developer and Team Lead

    2 weeks ago

    Tampa, FL, United States Procyon TS Full time

    Title: Senior ServiceNow Developer and Team Lead Location: Remote, US Certifications Required: Certified ServiceNow Administrator (CSA) Certified Implementation Specialist (CIS) Technical Skills: Proficient in Web development languages, specifically JavaScript, XML, AngularJS, and HTML/CSS Configure/Customize ServiceNow including Workflows using Flow...

  • ServiceNow CMDB Engineer

    1 week ago

    Tampa, FL, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: CMDB, ServiceNow Configuration Management Database (CMDB), ServiceNow IT Service Management (ITSM) Certifications: None Experience: 5...

  • ServiceNow CMDB Engineer

    14 hours ago

    Tampa, FL, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: CMDB, ServiceNow Configuration Management Database (CMDB), ServiceNow IT Service Management (ITSM) Certifications: None Experience: 5...

  • ServiceNow Solutions Architect

    7 days ago

    Tampa, FL, United States Talent Depot Full time

    Job Description Overview We are seeking an experienced ServiceNow Solutions Architect to lead the end-to-end delivery of ServiceNow initiatives, ensuring alignment with business goals, platform best practices, and enterprise standards. The ideal candidate combines deep technical expertise with strategic leadership to drive platform adoption, scalability, and...