Academic Advising Manager

We are seeking an Academic Advising Manager who will support the academic advising function for the assigned area. This position will liaise with assigned academic departments and oversee focused operational tasks. This position will also manage and direct a team of Academic Advising professionals. The role is responsible for advising a small caseload of students to assist them with academic planning, course registration, academic strategies, selecting majors and minors, and developing post-graduation plans with the goal of enhancing the undergraduate student experience.

Specific Duties & Responsibilities

Leadership & Collaboration (50%)

• Supervises, recruits, hires, trains, and evaluates a team of academic advisors.
• Manages several significant advising functions such as transfer evaluation, assessment, and/or academic standing.
• Coordinates liaison system with assigned academic departments to share information, troubleshoot student issues, and develop collaborative co-curricular programming.
• Works closely with assigned campus partners such registrar's office, athletics, international services, student life, residential life to collaborate on shared tasks and develop collaborative co-curricular programming.
• Serves as a part of the academic advising leadership team.
• Responsible for implementing the advising mission and student learning goals to enhance the student's undergraduate experience.
• Responsible for creating and maintaining an inclusive working environment, free from discrimination and harassment, and in line with the community agreements established by the office.
• Participates on campus-wide committees as assigned.

Academic Advising (50%)

• Advise a dedicated caseload of advisees.
• Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
• Work with students holistically to help them meet their personal and academic goals and to help find solutions for personal, social, financial, and academic probations.
• Assist undergraduate students with course registration, selecting majors and minors and developing post-graduation plans.
• Assist graduate students with course registration and navigating their academic experience (e.g. sequencing of classes, following their plan of study).
• With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.
• View and manage early warning flags by providing outreach to students and communicating with faculty.
• Troubleshoot problems with registration and refer students to support services to facilitate success.
• Advise undergraduates on academic opportunities and requirements, policies and procedures.
• Provide early interventions identifying and communicating with at-risk students identified by faculty.
• Meet with students who are on academic probation, to facilitate self-assessment and ongoing academic success planning.
• Monitor students' academic progress to advise them of their academic standing.
• Communicate to students the process and deadlines for graduation processing.
• Create and maintain accurate academic records through degree audit software and SIS, document student meetings and notes in the student information database.
• Perform other related duties as requested.

Minimum Qualifications

• Master's Degree.
• Seven years academic advising or other related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Additional Knowledge, Skills, and Abilities

• Exceptional interpersonal skills.
• Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
• Proven track record of establishing strategic relationships to strengthen program and service delivery.
• Passion for working with highly talented, socially and culturally diverse student populations.
• Ability to use appropriate judgment when dealing with sensitive issues.
• Excellent ability to work collaboratively with students, faculty members and staff at all levels.
• Demonstrated capacity to work effectively with people from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.

Classified Title: Academic Advising Manager
Role/Level/Range: ACRP/04/ME
Starting Salary Range: $64,600 - $113,300 Annually ($89,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: 37.5 hours per week
FLSA Status: Exempt
Location: Peabody Institute
Department name: Academic Affairs
Personnel area: Peabody

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