Tier 2 Specialist

Job Details

Working Title: Tier 2 Specialist / Information Technology Specialist 2
Job Class: Information Technology Specialist 2
Agency: Minnesota State

• Job ID: 91638
• Location: White Bear Lake
• Telework Eligible: Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/23/2026
• Closing Date: 01/29/2026
• Hiring Agency/Seniority Unit: Minnesota State / Century College
• Division/Unit: MnSCU Century Lakewood CC / MnSCU Century CTC Class/1
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Days / 7:30am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $28.18 - $45.82 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Position Purpose

Reporting to the Director of Technical Operations, this position assumes responsibility for secondary software and hardware technical support within the ITS team. This position installs and maintains software, manages Microsoft and Apple application master software packages and identifies procedures for installation and maintenance of all campus computer applications on computers and virtual desktop hosts. This position works collaboratively with other ITS team members to maintain campus desktop and mobile computers as requested. This position provides remote and in-person technology support, consultations and assistance to faculty, staff, and students in the use of computing systems (hardware, software, data, procedures) at Century College as needed. This position requires team and independent work and will be assigned various individual projects to coordinate with other members of the Tier 2 and broader ITS team.

Position Responsibilities

• Evaluate, recommend, image/install, secure, configure, test, and maintain college end-user computing and peripheral hardware resources (e.g. scanners/printers).
• Review software requirements, security, install, test, upgrade and maintain college computing software both on campus hardware and in virtual desktop environments complying with all software licensing requirements.
• Implement budgeted projects as identified by the college.
• Assist with campus network support including hardware and software.

Minimum Qualifications

• Four (4) years of professional experience in a help desk/workstation support role (an associate's degree in technology or closely related field may substitute for one year of experience; a bachelor's degree in technology or other closely related field may substitute for two years of experience).
• Demonstrated experience troubleshooting complex Microsoft/Apple computer hardware and software problems to final resolution.
• Ability to clearly and accurately communicate technology terminology to non-technical customers verbally and in writing.

Preferred Qualifications

• Professional experience working in an educational environment (K12 or Higher Education)
• Experience using Microsoft and Apple technology management solutions (SCCM/InTune/JAMF/ Apple Deploy)
• Experience using and understanding Active Directory, Group Policy Objects, Scripting (e.g. PowerShell)
• Professional experience supporting more than 1000 users

Application Details

How to Apply

To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/White-Bear-Lake/Tier-2-Specialist---Information-Technology-Spec-2_JR0000004037

Contact

If you have questions about this position, contact Kimberly Claggett at kim.claggett@century.edu or 651-444-2165 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kimberly Claggett at kim.claggett@century.edu .

About Minnesota State

Minnesota State is committed to attracting, retaining, and developing talented employees who serve our 340,000+ students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 15,300+ dedicated faculty and staff focused on student success.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

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